a not so great experience with jetbackup. Signed up for the trial - Super happy. Trial expired, upgraded license. Refreshed jetbackup? Oh license issue. Correct ip. Reset license via jetcli, reinstalled x2, reissued license x2. Support requires root server access, uhhh what? Literally no troubleshooting documentation except for restoration process. So if you have a license issue, your literally stuck with little help unless you give up root access to god knows who? Im sure there is many out there who wouldn't care who logs into your server, but if you care about your clients and hold liability on what happens on your server you would not give a backup software company root access to your server for support... Conclusion; Jetbackup needs some work on licensing issues, diagnosing licensing issues and further self-checks resolving such problems. There is many who have had the same issue, recurring - evidence in their forums. Work on your support method - Asking for root access to peoples server, when your a backup software company isn't ideal. Not impressed, wasted a huge amount of our staff time and won't be looking back at jetbackups for a while. I consider anyone looking for a full comprehensive backup product to do your research into WHAT access these companies require to your servers to support their product.

I wasn't happy with the built-in backups or with other addons I tried. JetBackup lets me select multiple destinations, use a mix of full and incremental backups, allow my cpanel users to backup and restore... It's exactly what I needed. Been using it for about a year now and couldn't be happier.

I have worked as a professional web designer for 18 years. I have seen poor software and poor support before, but this is unbeliavable. These people are not fit to run a business. They have been literally making a mockery out of the whole thing and wasting tons of my time. When I cancelled at the end I was told to please stay, because now they would fix it 100%. Oh really, and what were they doing before: just having fun pretending to be doing something about it, but in reality if was just a joke? AVOID LIKE THE PLAGUE: THIS IS AWFUL

Best backup software with nice design and easy to install & saves lots of time.love it jetapps!

JetBackup allows me to customize so many different backup settings. Absolutely love it! :)

I was using CodeGuard for a while but they offered no support and actually costed me a lot of money because of their poor support, so I went looking for alternatives and I tried almost all of the backup scripts. After using a bunch of them I found JBM to be a step above them all but where they really outperformed was in the support. They addressed any issues and confusion on my part, once you take a little time to learn their app it is one powerful backup app, it has saved me a lot of money over CodeGuard in the short and long term. Diffident top notch app and support.