1. C

    Help with API and backups

    Hi, We think that there may have been some changes made to the cPanel API that are causing this problem. Our code's objective is to collect the latest backup of the database, download it, and import it. We are unsure of the changes required in the section of the code that pertains to the...
  2. M

    Where are INBOX based emails stored? Is this system flexible to having new files added?

    In relation to my Backup question here: New Thread - How to restore email backup without overwriting more recent emails? We're using maildir storage mechanism: 1) Is emails sitting in the INBOX folder found in the /cur folder of the email address? e.g...
  3. T

    In Progress CPANEL-42332 - Backups of a Suspended Domain

    I am having an issue with cPanel Backups. The system is not pruning the folders following the retention settings. When reviewing the logs I am able to see the following during the backup: rsync: opendir "/home/*DOMAIN*/public_ftp" failed: Permission denied (13) Then when the system is...
  4. A

    Backup Additional Destination For Specific Account

    I have set up a Google Drive additional destination for backups. Setup went fine and everything worked. However, I only really need to backup one specific account/domain from my WHM to Google Drive. For all the other accounts, the built-in backups are fine. Is there a way to do this?
  5. S

    Is it possible to backup /etc from within cPanel?

    Like the title says, on a CentOS 7 server I would like to back up the /etc directory to a remote location, like it is the case with cPanel itself. Is it possible to set that up from within cPanel, or do I have to look elsewhere? (e.g. rsync or otherwise) As far as I know rsync won't work with...
  6. M

    Manual backup command is not triggering addional local backups?

    Hi, I've incremental backups configured in my server for different days and weekly with 1 backup retrain. Last night i've mounted a USB Drive for additional local backup destionation, configured and validated so far so good. After that i run manual backup command "/usr/local/cpanel/bin/backup...
  7. A

    Is is possible to have one recent backup in local storage and multiple backups in remote?

    Hi, Is is possible to have one recent backup in local storage and multiple backups as per configuration in remote locations? Or at least is it possible to show remote backups in cpanel interface. Currently it shows only if they are stored in local.
  8. J

    Weekly/Monthly Backups stored locally when remote destination selected

    I have my backup configuration set to remote storage on Backblaze. My backups are being stored there. I have Retain Backups in the Default Backup Directory unchecked so that all backups are sent to remote storage. WHM still stores weekly and monthly backups in the /backup directory. I'm sure...
  9. tbutler

    Incremental Backups and S3

    If I use incremental backups, the documentation says that those backups are only supported with rsync destinations. Does that mean I cannot use S3 as an additional destination, or does it simply mean the backups that arrive at S3 will not be incremental? I don't mind if the S3 backups are just...
  10. J

    Backing up WHM & Directory Question

    I have backups enabled to run nightly and sent offsite to Backblaze so my customer accounts are safe and stored elsewhere. If something happens to my server, can I: backup the whm through WHM Backups? what kind of file(s) does it create lastly, how is it restored? I'm asking because my current...
  11. M

    Is it possible to throttle the upload speed of backups?

    My daily WHM account backups run at 2am each morning and save to Amazon S3. I run an ecommerce site and I have a couple of order issues around this time where the server has not been able to complete the required processes. I suspect that the backups are sucking the available bandwidth away...
  12. J

    Recreate Accounts After System Failure

    Hi, we are seeking some guidance here on specific steps or things to be aware of when trying to restore cPanel accounts after a major server crash. We manage about 25 sites (individual cPanel accounts each) on a server that was setup on a virtual machine instance. It looks like the VM volume...
  13. J

    Frequent Database Backups (Jetbackup)

    I'm using Jetbackup for backups. Used it for years. Works really well. I have several sites I want to backup the databases more frequently than once a day. A couple of the sites, there's a lot of things being updated in the database constantly. The most critical one is 1.3GB of data, 2.5...
  14. S

    Where are manual own backups in cpanel

    Hello, I am askin here, where can I find the logs of cutomers, to find when a customer logged in to cpanel, and did own backups of databank (section: Download a MySQL Database Backup) Can i find it, whe customer downloaded databank backup and filezilla tranfser log? (and File Manager backups)...
  15. A

    Looking for Suggestions related to external backup drive

    Hi, I am planning to build a new cPanel server on Hetzner. I will be using NVMe SSD Datacenter Edition drives, so naturally i will be getting lesser disk space compared to normal SSD or HDD in same price. So, i am looking to implement any one of below 2 options. 1.) Purchase and Attach...
  16. C

    How to dimension a server for successful backups

    Hi all, I have a few servers where backups systematically fail with "Insufficient disk space" during the backup process. Backups are offloaded to AWS S3. The "Check Available disk space is set to 10,000 and usual disk space remaining is some 40%. Yet every monthly backup fails. What are the...
  17. A

    SOLVED Mounted drive backup issue

    I have mounted the drive using s3fs-fuse and it successfully mounted but the backup is not copying/transporting in the mounted drive I have tried 2 methods. 1st: Enable mount option in cpanel backup configuration result the backup creation is failed 2nd: add a Additional Destinations as a local...
  18. T

    In Progress DOC-18081 - Help setting up Backups to Google Drive

    Hi, I am trying to set up backups to go to Google Drive. I am setting up the credentials to obtain the Client and Secret Key, following the instructions here. It says in the instructions the following: In the Authorized URLs field, add an entry for each server performing backups to this...
  19. M

    Uploading backups to Dropbox or Google Drive

    From time to time some users cancel their services and they require me to share its backups, however it is kind of slow to download its backup files to my computer and then upload to something like Dropbox or Google Drive, so I was wondering if there is a way to copy the backup files directly to...
  20. carolainn

    Backups not working. The process “pkgacct - [username-account] - av: 4” stalled while it ran for user “root”.

    Hello, My backups are not working anymore after a full VPS restoration. Been getting the notification "The process “pkgacct - [username-account] - av: 4” stalled while it ran for user “root”." since then, but I have no clue what it means or what to do about it. Should I open a ticket? Thank you.