Hello,
I got problems in servermail whm, all outgoing email has the same error like that.
I got problems in servermail whm, all outgoing email has the same error like that.
Hey there! Is this a normal email sent from the Webmail interface of a cPanel account, or is this message being sent from a different type of mail tool?
If this is a standard Webmail message, can you check the Exim log at /var/log/exim_mainlog to see if thee are any additional details there?
If this is a standard Webmail message, can you check the Exim log at /var/log/exim_mainlog to see if thee are any additional details there?
Ok, antispamcloud.com is a domain name operated by N-Able on their Mail Assure product (they also use mtaroutes.com btw).
As @cPRex asked, how is the email being sent out from your server? According to N-Able the "550 message submission is for authorised users only" message should only be generated under the following conditions:
Can you try a service such as Mail Tester (where you just need to send an email to the email address shown, wait about a minute and then click "check your score") or MXToolbox's Deliverability tester or the comprehensive CheckTLS TestSender tool (or even RedSift's OnDmarc's service - but they may send you marketing emails) to confirm that it isn't a problem with the email address you are sending to.
If it still fails, I'm going out on a limb and guessing that either your email client is configured to send out via N-Able (either deliberately , through an MX/IP address misconfiguration or because there's a forwarder/filter in place somewhere).
As @cPRex asked, how is the email being sent out from your server? According to N-Able the "550 message submission is for authorised users only" message should only be generated under the following conditions:
- The domain name you are sending to is not properly configured (such as users not being created)
- or your server is trying to send email to their domain on port 465 instead of the standard port 25
Can you try a service such as Mail Tester (where you just need to send an email to the email address shown, wait about a minute and then click "check your score") or MXToolbox's Deliverability tester or the comprehensive CheckTLS TestSender tool (or even RedSift's OnDmarc's service - but they may send you marketing emails) to confirm that it isn't a problem with the email address you are sending to.
If it still fails, I'm going out on a limb and guessing that either your email client is configured to send out via N-Able (either deliberately , through an MX/IP address misconfiguration or because there's a forwarder/filter in place somewhere).
