Dear cPanel,
As you may probably know, many of your clients are buying cPanel licenses directly from the datacenter provider, not because of any discounts, but because of the convenience of the billing (the license is bundeled with the dedicated server).
In past 3 months, cPanel has suspended twice all the licenses for all our servers, without any notice and for unknown reason, basically crippeling our server administration capacity and speed of reaction. This approach is abusive, and we are considering of switching to other server management system, because doing so works as putting down our servers without any notice.
As per our hosting provider, cPanel failed to process the license paymens in time.
Obviously, we can't know for sure, we had no notification in WHM about any pending payments for the respective licenses, we suddenly saw our licenses suspended.
cPanel shoud put in place a mechanism in WHM to inform prior to the suspension of any cPanel license that there is a pending problem with the respective license.
As is right know, cPanel is a vulnerability.
Regards,
As you may probably know, many of your clients are buying cPanel licenses directly from the datacenter provider, not because of any discounts, but because of the convenience of the billing (the license is bundeled with the dedicated server).
In past 3 months, cPanel has suspended twice all the licenses for all our servers, without any notice and for unknown reason, basically crippeling our server administration capacity and speed of reaction. This approach is abusive, and we are considering of switching to other server management system, because doing so works as putting down our servers without any notice.
As per our hosting provider, cPanel failed to process the license paymens in time.
Obviously, we can't know for sure, we had no notification in WHM about any pending payments for the respective licenses, we suddenly saw our licenses suspended.
cPanel shoud put in place a mechanism in WHM to inform prior to the suspension of any cPanel license that there is a pending problem with the respective license.
As is right know, cPanel is a vulnerability.
Regards,
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