account transfer problem, streaming homedir failed

[markhard]

I'm having problem with account transfer feature. i always getting this error messages:

Streaming Homedir from source server....

    Could not connect to 123.123.123.123 on port 2087 at bin/whm_xfer_download-ssl line 70.
    Trying again....
    Could not connect to 123.123.123.123 on port 2087 at bin/whm_xfer_download-ssl line 70.
    Trying again....
    Could not connect to 123.123.123.123 on port 2087 at bin/whm_xfer_download-ssl line 70.
    Trying again....
    Could not connect to 123.123.123.123 on port 2087 at bin/whm_xfer_download-ssl line 70.
    Trying again....
    Streaming homedir from remote server failed, it will need to be transferred manually!!!

port 2087 is open and not blocked by firewall so i can't understand why cpanel can't connect to that port?

 

[markhard]

anybody experiencing this before?

 

[markhard]

any body? tech support?

 

[lijeeshsd]

Hello,

Inbound port 2087 should be opened in old server firewall and outbound port 2087 should be opened in new server firewall. What is the firewall management tool available on the servers; CSF?

 

[JaredR.]

From the destination server, run this:

# nmap -p2087 123.123.123.123

If nmap shows anything but "open" for that port and IP address, then there is a firewall blocking access, either on one of the two servers, or in the network between the two servers.

 

[markhard]

nmap result is "open"

PORT STATE SERVICE
2087/tcp open unknown

i have checked CSF and both IN and OUT for port 2087 is open on both server, so i don't understand why it doesn't work?

From the destination server, run this:

# nmap -p2087 123.123.123.123

If nmap shows anything but "open" for that port and IP address, then there is a firewall blocking access, either on one of the two servers, or in the network between the two servers.

 

[JaredR.]

It would be best if you submit a ticket so that we can investigate this for you. There is no charge for submitting a ticket. Please mention the ticket number here so that we can follow up on it.