Account transfers from cPanel 11.18 servers or earlier are no longer supported

[fetal]

Hello,

I'm received this error when I try migrating from 2 cpanel servers. Both are using a higher version of Cpanel than 11.18.

Here's the server I'm transfering away from: WHM 11.32.7 (build 3)
And the server I'm transferring to: WHM 11.40.1 (build 9)

What am I missing?

Thanks!

 

[cPanelMichael]

Hello

Do you have any SSH customizations on the source server? For instance, do you have banner text displayed after "root" logs in via SSH?

Thank you.

 

[fetal]

Hello

Do you have any SSH customizations on the source server? For instance, do you have banner text displayed after "root" logs in via SSH?

Thank you.

I do not, although it's not a root account. It's a reseller account.

 

[cPanelMichael]

To clarify, are you attempting to transfer an account using the "Copy an Account From Another Server With an Account Password" option? You mentioned there are no SSH customizations on the source server, but that you do not have root access to it. Are you sure your hosting provider has no customizations?

Thank you.

 

[fetal]

To clarify, are you attempting to transfer an account using the "Copy an Account From Another Server With an Account Password" option? You mentioned there are no SSH customizations on the source server, but that you do not have root access to it. Are you sure your hosting provider has no customizations?

Thank you.

I have confirmed with them that there are no custom ssh customizations. And yes, I'm doing the Copy an Account form another server with an Account Password.

 

[cPanelMichael]

Please try generating a backup through the "Backup Wizard" option in cPanel for the account on the source server. Then, upload that backup to the /home directory on the destination server and restore it via:

/scripts/restorepkg $username

Let us know if this works.

Thank you.

 

[fetal]

Please try generating a backup through the "Backup Wizard" option in cPanel for the account on the source server. Then, upload that backup to the /home directory on the destination server and restore it via:

/scripts/restorepkg $username

Let us know if this works.

Thank you.

It worked. Thanks!