So for someone who has not been with Acronis before but who has been using R1Soft for almost 20 years and now is searching for an alternative, would you recommend Acronis or not?
Self-service restores are a must. R1Soft did its job perfectly fine so far but it has some unsolvable issues lately. Reading your comments i understand that with Acronis we'll have multiple problems. Is that the case?
What about Acronis on-premise backups? Do their self-service restores also have issues?
Also, what's your experience with JetBackup stability and support? For instance, with R1Soft we never had stability issues but had other types of issues. With Acronis i read you had issues with stability and support. What's the case with JetBackup?