SOLVED Additional Backup ftp not working

[jsofari]

Hello, can anybody help me? the validation for addtional server is work and status enabled but the backup now showing in ftp server

this log from the server

[2023-01-19 12:56:18 +0700] info [cpbackup_transporter] Instantiating Object
[2023-01-19 12:56:18 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 220 dsm-hsp-3D FTP server ready.
[2023-01-19 12:56:18 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> USER backupcp
[2023-01-19 12:56:18 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 331 Password required for backupcp.
[2023-01-19 12:56:18 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> PASS ....
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 230 User backupcp logged in.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> TYPE I
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 200 Type set to I.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Starting a "copy" operation on the "syno-3d.hsp.net.id" destination ID "4ZT1nETdqUsh8ytm3ySvs_SU".
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Base path for destination is cpanel
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Validating destination path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> PASV
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 227 Entering Passive Mode (10,16,166,21,220,15)
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> LIST cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 150 Opening BINARY mode data connection for 'file list'.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 550 cpanel/2023-01-19/accounts/: No such file or directory.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Making Path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> MKD cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 451 Internal error.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> MKD cpanel
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::getline(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] warn [cpbackup_transporter] Path creation failed: [Net::FTP] Connection closed
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Validating destination path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 162.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 162.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Making Path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] warn [cpbackup_transporter] Path creation failed: [Net::FTP] Connection closed
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Validating destination path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 162.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 162.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Making Path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] warn [cpbackup_transporter] Path creation failed: [Net::FTP] Connection closed
[2023-01-19 12:56:48 +0700] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 270s for new tasks

 

[cPRex]

Hey there! It seems the backup process is having difficulty creating the new backup directory on the destination server. Can you manually create a new directory there when logged in as the user configured in the backups?

 

[jsofari]

Hey there! It seems the backup process is having difficulty creating the new backup directory on the destination server. Can you manually create a new directory there when logged in as the user configured in the backups?

I can login using the user on the destination server and can also create directories, but still there is an error log like that

 

[cPRex]

I'm not sure what else would be causing this error, since it's saying it can't create the directory. Could you open a ticket with our support team so we can check this out directly on your machine?

 

[jsofari]

I'm not sure what else would be causing this error, since it's saying it can't create the directory. Could you open a ticket with our support team so we can check this out directly on your machine?

I'll try to make a ticket to a cpanel partner first because I bought this license from a cpanel partner

 

[jsofari]

It has been solved with the help of a cpanel partner, changing the backup method using sftp and reconfiguring the backup

 

[cPRex]

I'm glad they were able to help!