SOLVED Additional Backup ftp not working

jsofari

Member
Dec 22, 2022
5
2
3
Indonesia
cPanel Access Level
Root Administrator
Hello, can anybody help me? the validation for addtional server is work and status enabled but the backup now showing in ftp server

this log from the server

[2023-01-19 12:56:18 +0700] info [cpbackup_transporter] Instantiating Object
[2023-01-19 12:56:18 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 220 dsm-hsp-3D FTP server ready.
[2023-01-19 12:56:18 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> USER backupcp
[2023-01-19 12:56:18 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 331 Password required for backupcp.
[2023-01-19 12:56:18 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> PASS ....
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 230 User backupcp logged in.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> TYPE I
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 200 Type set to I.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Starting a "copy" operation on the "syno-3d.hsp.net.id" destination ID "4ZT1nETdqUsh8ytm3ySvs_SU".
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Base path for destination is cpanel
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Validating destination path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> PASV
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 227 Entering Passive Mode (10,16,166,21,220,15)
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> LIST cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 150 Opening BINARY mode data connection for 'file list'.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 550 cpanel/2023-01-19/accounts/: No such file or directory.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Making Path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> MKD cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) <<< 451 Internal error.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP=GLOB(0x2f20a70) >>> MKD cpanel
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::getline(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] warn [cpbackup_transporter] Path creation failed: [Net::FTP] Connection closed
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Validating destination path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 162.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 162.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Making Path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] warn [cpbackup_transporter] Path creation failed: [Net::FTP] Connection closed
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Validating destination path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 162.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 162.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Making Path cpanel/2023-01-19/accounts/
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] info [cpbackup_transporter] Net::FTP: Net::Cmd::_is_closed(): unexpected EOF on command channel: Inappropriate ioctl for device at /usr/local/cpanel/Cpanel/Transport/Files/FTP.pm line 184.
[2023-01-19 12:56:19 +0700] warn [cpbackup_transporter] Path creation failed: [Net::FTP] Connection closed
[2023-01-19 12:56:48 +0700] info [cpbackup_transporter] cpbackup_transporter - Waiting up to 270s for new tasks
 

jsofari

Member
Dec 22, 2022
5
2
3
Indonesia
cPanel Access Level
Root Administrator
Hey there! It seems the backup process is having difficulty creating the new backup directory on the destination server. Can you manually create a new directory there when logged in as the user configured in the backups?
I can login using the user on the destination server and can also create directories, but still there is an error log like that
 

jsofari

Member
Dec 22, 2022
5
2
3
Indonesia
cPanel Access Level
Root Administrator
I'm not sure what else would be causing this error, since it's saying it can't create the directory. Could you open a ticket with our support team so we can check this out directly on your machine?
I'll try to make a ticket to a cpanel partner first because I bought this license from a cpanel partner
 
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