Hello,
Since this morning (we have installed multiple cpanels for more than 4 months), we have a cPanel that all email accounts with an autoresponder associated (active or inactive) have the following behaviour:
When someone send an email to these accounts, cpanel user receive the email but the sender receive an error message like below:
We look for a solution, and all looks ok (exim configuration, msfe configuration, php configuration,...). We checked permissions with another cPanel that works correctly and all are ok.
What I forget to check? Any idea? Why it happened?
We opened a ticket to cpanel support: 8639563
Thank you!
Since this morning (we have installed multiple cpanels for more than 4 months), we have a cPanel that all email accounts with an autoresponder associated (active or inactive) have the following behaviour:
When someone send an email to these accounts, cpanel user receive the email but the sender receive an error message like below:
Code:
---
This message was created automatically by mail delivery software.
A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:
pipe to |/usr/local/cpanel/bin/autorespond [email protected] /home/receiver/.autorespond
generated by [email protected]
The following text was generated during the delivery attempt:
------ pipe to |/usr/local/cpanel/bin/autorespond [email protected] /home/receiver/.autorespond
generated by [email protected] ------
[2017-06-23 13:45:59 +0200] warn [autorespond] mkdir /.cpanel failed: Permission denied at /usr/local/cpanel/Cpanel/Debug.pm line 30, <STDIN> line 56.
Cpanel::Debug::log_warn("mkdir /.cpanel failed: Permission denied") called at /usr/local/cpanel/Cpanel/SafeDir/MK.pm line 124
Cpanel::SafeDir::MK::safemkdir("/.cpanel/mailloopprotect", 0700) called at /usr/local/cpanel/Cpanel/MailLoopProtect.pm line 30
Cpanel::MailLoopProtect::create_delivery_event(" <sender\@gmail.com>", "xxxx\@receiver.tld", 6, 28800) called at bin/autorespond.pl line 160
[2017-06-23 13:45:59 +0200] warn [autorespond] Could not create dir "/.cpanel/mailloopprotect" at /usr/local/cpanel/Cpanel/MailLoopProtect.pm line 32, <STDIN> line 56.
Cpanel::MailLoopProtect::create_delivery_event(" <sender\@gmail.com>", "xxxx\@receiver.tld", 6, 28800) called at bin/autorespond.pl line 160
/usr/bin/whoami: cannot find name for user ID 1060
You are not authorized to run this command
Action: failed
Final-Recipient: rfc822;|/usr/local/cpanel/bin/autorespond [email protected] /home/receiver/.autorespond
Status: 5.0.0
---------- ----------
From: <[email protected]>
To: [email protected]
Cc:
Bcc:
Date: Fri, 23 Jun 2017 13:45:15 +0200
Subject: test001
test
------------
---What I forget to check? Any idea? Why it happened?
We opened a ticket to cpanel support: 8639563
Thank you!
Last edited by a moderator:
