AutoSSL issue on a NAT environment

[a.zahraoui]

Hello,

I am on a NAT environment;

Here is some logs when trying to run autossl on one of my domains:
Analyzing “USER”’s domains …
Analyzing “****.***” (website) …
User-excluded domains: 5 (webmail.****.***, cpanel.****.***, webdisk.****.***, cpcontacts.****.***, cpcalendars.****.***)
TLS Status: Defective
Defect: NO_SSL: No SSL certificate is installed.
Attempting to ensure the existence of necessary CAA records …
No CAA records were created.
Verifying 3 domains’ management status …
Verifying “Sectigo”’s authorization on 3 domains via DNS CAA records …
DNS query error (mail.****.***/NS): SERVFAIL (2)
DNS query error (****.***/NS): SERVFAIL (2)
“mail.****.***” is unmanaged. Verify registration and authoritative nameserver configuration for this domain or “****.***” to correct this problem.
DNS query error (****.***/NS): SERVFAIL (2)
DNS query error (****.***/NS): SERVFAIL (2)
“****.***” is unmanaged. Verify this domain’s registration and authoritative nameserver configuration to correct this problem.
DNS query error (www.****.***/CAA): SERVFAIL (2)
DNS query error (mail.****.***/CAA): SERVFAIL (2)
DNS query error (****.***/CAA): SERVFAIL (2)
CA authorized: “****.***”
CA authorized: “www.****.***”
CA authorized: “mail.****.***”
“Sectigo” is authorized to issue certificates for 3 of this user’s 3 domains.
DNS query error (www.****.***/NS): SERVFAIL (2)
“www.****.***” is unmanaged. Verify registration and authoritative nameserver configuration for this domain or “****.***” to correct this problem.
AutoSSL cannot confirm management status for any of this user’s 3 domains. AutoSSL cannot secure any domain without confirming its management status.
AutoSSL cannot increase “USER”’s SSL coverage.

I need your help please

Hello

 

[a.zahraoui]

Awaiting approval for how much time ? please it's urgent !

 

[cPRex]

@a.zahraoui - Hey there! Please note there is not an official timeframe for replies on the Forums, even though we do try and reply to each message within 24 hours. You should reach out to your hosting provider directly for the fastest answer possible.

Since you are in a NAT environment, it's possible there could be an issue with the loopback settings. Can you check the details here to see if that is the issue? https://support.cpanel.net/hc/en-us...AT-on-this-IP-address-appears-to-be-defective

If that is the problem, you'd still need to reach out to your host to see if that is something they can resolve.