AutoSSL notifications for www.mail subdomains

[alpinist]

Thank you for Michael providing the solution (and thanks to 4u123 for asking the question).

I'd like to add that when this issue occurred on a couple of my servers there was no warning. Even with all of the notification options checked for AutoSSL, cPanel did not send any email warnings that the certificates had expired or could not be renewed. I can see the warnings in the AutoSSL logs when viewed in WHM, but no email notifications were sent. I only discovered the problem when certificate warnings began popping up in web browsers (thank you UptimeRobot!).

Apparently there is something about this error that causes the AutoSSL process to abort for affected domains. I also noticed that the problem did not occur in version 11.70.0.48 on my servers, but began in 11.70.0.51.

 

[cPanelMichael]

Hello @alpinist,

I moved this post to a separate thread so we can investigate the notification issue independently. Could you let us know the output from the following commands?

whmapi1 get_autossl_metadata
cat /var/cpanel/icontact_event_importance.json

Thank you.

 

[alpinist]

---
data:
payload:
clobber_externally_signed: 1
notify_autossl_expiry: 1
notify_autossl_expiry_coverage: 1
notify_autossl_renewal: 1
notify_autossl_renewal_coverage: 1
notify_autossl_renewal_coverage_reduced: 1
notify_autossl_renewal_uncovered_domains: 1
metadata:
command: get_autossl_metadata
reason: OK
result: 1
version: 1

{"AutoSSL":{"CertificateRenewalCoverage":3,"CertificateExpiringCoverage":3,"CertificateExpiring":"3","CertificateInstalledUncoveredDomains":2,"CertificateInstalledReducedCoverage":1,"CertificateInstalled":3},"Greylist":{"*":"3"},"ipcheck":{"*":"2"},"Application":{"*":"1"},"EasyApache":{"*":"1","EA4_TemplateCheckUpdated":"1","EA4_ConflictRemove":"1"},"migrate_branding":{"*":"3"},"unsuspendacct":{"*":"3"},"parkadmin":{"*":"3"},"Horde":{"*":"3"},"killacct":{"*":"3"},"Accounts":{"*":"3"},"CloudLinux":{"*":"2"},"Install":{"CheckcPHulkDB":"2","Horde":"2","MySQLLeechProtect":3,"*":3,"DatabaseDeprecations":"3","CheckRemoteMySQLVersion":"3","FixcPHulkConf":"3","PackageExtension":"3","ClamavConnector":"1"},"BandwidthUsageExceeded":{"*":2},"OverLoad":{"CpuWatch":"2","LogRunner":"2"},"smartcheck":{"*":"3"},"AdminBin":{"*":"3"},"ImportMyDNSdb":{"InProgress":"3","*":3,"Failure":"1","Success":"3"},"upacct":{"*":"3"},"cpbackupdisabled":{"*":"1"},"kernelcheck":{"*":"2"},"cPHulk":{"BruteForce":"3","*":"1","Login":"3"},"appconfig":{"*":"2"},"newmailcgi":{"*":"3"},"TwoFactorAuth":{"UserDisable":"3","UserEnable":"3"},"Quota":{"RebootRequired":"2","DiskWarning":"3","SetupComplete":"3","*":3},"Mail":{"SpammersDetected":"1","ClientConfig":"3","HourlyLimitExceeded":"3","SendLimitExceeded":"3"},"NSD":{"*":"3","BadZones":1},"ConvertAddon":{"*":"1"},"hackcheck":{"*":"1"},"PaperLantern":{"UpdateUsers":"3"},"Backup":{"Success":"3","PreBackupNotice":"3","Failure":"1","*":"2","Transport":"1","Disabled":"1","Delayed":"1"},"rpm.versions":{"*":"1"},"SSL":{"CertificateExpiring":"2"},"MailServer":{"OOM":"2"},"RPMVersions":{"*":"1"},"Logd":{"*":"3"},"SSHD":{"ConfigError":"3"},"Check":{"CpanelRPMs":"1","SSLCertExpired":"1","Biglog":"1","HostnameOwnedByUser":"1","Hack":"1","MysqlConnection":"1","Resolvers":"1","IP":"1","SSLCertExpiresSoon":"2","EximConfig":"1","ImmutableFiles":"1","UnmonitoredEnabledServices":"1","ValidServerHostname":"1","InvalidDomains":"2","*":3,"Oops":"1","MySQL":"1","PopBeforeSMTPEnabled":"2","SecurityAdvisorStateChange":"1","Smart":"1"},"dbindex":{"Warn":"3"},"cpbackup":{"*":"2"},"CleanCgiemail":{"*":"3"},"chkservd":{"OOM":"1","DiskUsage":"1","Hang":"1","*":"1"},"ChangePassword":{"*":"3"},"rpmcheck":{"*":"3"},"Config":{"*":"1"},"OutdatedSoftware":{"Notify":"2"},"wwwacct":{"*":"3"},"Market":{"SSLWebInstall":"1","*":"1"},"DigestAuth":{"*":"2"},"DnsAdmin":{"UnreachablePeer":"1","ClusterError":"2","*":2},"Notice":{"*":"3"},"iContact":{"*":"2"},"queueprocd":{"*":"1"},"Stats":{"*":"2"},"DAV":{"ChangeHostname":"3"},"oopscheck":{"*":"1"},"installbandwidth":{"*":"1"},"suspendacct":{"*":"3"},"Update":{"*":1,"Now":"1","EndOfLife":"1","Blocker":"1","ServiceDeprecated":"1","UpgradeRequired":"1","CantInstallRPMs":"1"},"checkperlmodules":{"*":"1"},"sysup":{"*":"1"},"StuckScript":{"*":"1"},"Logger":{"*":"3"},"upcp":{"*":"1"},"disabledigest":{"*":"3"}}

 

[cPanelMichael]

Hello @alpinist,

Can you open a support ticket so we can take a closer look at the affected system to verify why the notification was not sent? You can post the ticket number here and we will link this thread to the ticket.

Thank you.