AWS Installation Error

[eyanchao]

I have the same proplem,who can help me on this.

_______________________________________________________

[2018-04-23 01:42:54 +0000] E The install encountered an error: (XID v4xtdk) The system failed to load the module “Cpanel::SafeFile::LockInfoCache” because of an error: Can't locate Cpanel/SafeFile/LockInfoCache.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at (eval 26) line 1.
[2018-04-23 01:42:54 +0000] BEGIN failed--compilation aborted at (eval 26) line 1.
(XID v4xtdk) The system failed to load the module “Cpanel::SafeFile::LockInfoCache” because of an error: Can't locate Cpanel/SafeFile/LockInfoCache.pm in @INC (@INC contains: /usr/local/cpanel /usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl /usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5) at (eval 26) line 1.
BEGIN failed--compilation aborted at (eval 26) line 1.

2018-04-23 01:42:54 982 (DEBUG): The installation process detected a failed synchronization. The system will reattempt the synchronization with the updatenow.static file...
2018-04-23 01:42:54 988 (FATAL): The installation process was unable to synchronize cPanel & WHM. Verify that your network can connect to httpupdate.cpanel.net and rerun the installer.
Removing /root/installer.lock.
[root@ip-172-31-12-66 opt]# ping httpupdate.cpanel.net
PING httpupdate.cpanel.net (76.76.26.254) 56(84) bytes of data.
64 bytes from unknown.carohosting.net (76.76.26.254): icmp_seq=1 ttl=38 time=26.1 ms
64 bytes from unknown.carohosting.net (76.76.26.254): icmp_seq=2 ttl=38 time=26.2 ms
^C
--- httpupdate.cpanel.net ping statistics ---
2 packets transmitted, 2 received, 0% packet loss, time 1001ms
rtt min/avg/max/mdev = 26.193/26.202/26.211/0.009 ms

 

[cPanelMichael]

Hello @eyanchao,

Can you let us know the contents of the /etc/cpupdate.conf and /etc/resolv.conf files on this system? EX:

cat /etc/cpupdate.conf
cat /etc/resolv.conf

Thank you.

 

[eyanchao]

Hello @eyanchao,

Can you let us know the contents of the /etc/cpupdate.conf and /etc/resolv.conf files on this system? EX:

cat /etc/cpupdate.conf
cat /etc/resolv.conf

Thank you.

Thank you for watching my posts, i think i am in trouble on this for a long time. I run these commans as your follows,then're shown like this:

[root@ip-172-31-12-66 opt]# cat /etc/cpupdate.conf
CPANEL=release
RPMUP=daily
SARULESUP=daily
STAGING_DIR=/usr/local/cpanel
UPDATES=daily

[root@ip-172-31-12-66 opt]# cat /etc/resolv.conf
; generated by /usr/sbin/dhclient-script
search us-east-2.compute.internal
nameserver 172.31.0.2
[root@ip-172-31-12-66 opt]#

 

[eyanchao]

My vps is on the AWS , the OS is RHEL 7.5, the perl rpm version is perl-5.16.3-292.el7.x86_64, i think the RHEL as the same as the Centos 7.5， so i wrote it on here.


perl -V

Built under linux
Compiled at Mar 2 2017 08:50:35
@INC:
/usr/local/lib64/perl5
/usr/local/share/perl5
/usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl
/usr/lib64/perl5
/usr/share/perl5
.

These above are all paths of the perl in my os.

 

[cPanelMichael]

Hello @eyanchao,

I moved these posts to a separate thread since you noticed this is happened on AWS (the previous thread related to the Google Compute Engine).

Can you try running "/scripts/upcp --force" and verify if the cPanel update fails?

Thank you.

 

[eyanchao]

Hello @eyanchao,

I moved these posts to a separate thread since you noticed this is happened on AWS (the previous thread related to the Google Compute Engine).

Can you try running "/scripts/upcp --force" and verify if the cPanel update fails?

Thank you.

OK, you mean directly to run the command "/scripts/upcp --force" or others?


[root@ip-172-31-12-66 opt]# /scripts/upcp --force
-bash: /scripts/upcp: No such file or directory
[root@ip-172-31-12-66 opt]#

 

[cPanelMichael]

[root@ip-172-31-12-66 opt]# /scripts/upcp --force
-bash: /scripts/upcp: No such file or directory
[root@ip-172-31-12-66 opt]#

This suggests the initial installation failed. Can you let us know the full steps you took when attempting to install cPanel? For instance, did you install a minimal instance of CentOS 7 first?

Thank you.

 

[eyanchao]

Before install the cpanel，i ever tried to change the yum repo to Centos,because of the rhel is need subsrcibe via the RHN as you know，but when i found the scripts shown the system is RHEL not the Centos7, so i changed the yum to the RHEL again,it shows the proplem.

 

[eyanchao]

Before install the cpanel，i ever tried to change the yum repo to Centos,because of the rhel is need subsrcibe via the RHN as you know，but when i found the scripts shown the system is RHEL not the Centos7, so i changed the yum to the RHEL again,it shows the proplem.

Now i have been subcribe to the RHN successfully and update the yum repo.

But when i install the cpanel, it shows the proplem?

 

[eyanchao]

Now i have been subcribe to the RHN successfully and update the yum repo.

But when i install the cpanel, it shows the proplem.

[root@ip-172-31-12-66 opt]# subscription-manager list
+-------------------------------------------+
Installed Product Status
+-------------------------------------------+
Product Name: Red Hat Enterprise Linux Server
Product ID: 69
Version: 7.5
Arch: x86_64
Status: Subscribed
Status Details:
Starts: 08/24/2017
Ends: 08/24/2018

[root@ip-172-31-12-66 opt]#

 

[eyanchao]

And i have been update the the RHEL yum repo,it still shows the proplem.

[root@ip-172-31-12-66 opt]# yum update -y
Loaded plugins: amazon-id, product-id, rhui-lb, search-disabled-repos, subscription-manager
No packages marked for update
[root@ip-172-31-12-66 opt]#

 

[cPanelMichael]

Hello,

Please ensure you follow the guide we provide at:

Launch an AWS AMI Instance - cPanel Knowledge Base - cPanel Documentation

It's important to follow this guide if you want to use cPanel & WHM with AWS.

Thank you.

 

[eyanchao]

Hello,

Please ensure you follow the guide we provide at:

Launch an AWS AMI Instance - cPanel Knowledge Base - cPanel Documentation

It's important to follow this guide if you want to use cPanel & WHM with AWS.

Thank you.

The OS is just the Centos7? the RHEL can't install the cpane?

 

[cPanelMichael]

The OS is just the Centos7? the RHEL can't install the cpane?

You must use the official AMI we offer for it to be supported, and currently that makes use of CentOS as opposed to RHEL. I encourage you to open a feature request if you'd like to see an additional AMI for RHEL:

Submit A Feature Request

Thank you.

 

[eyanchao]

You must use the official AMI we offer for it to be supported, and currently that makes use of CentOS as opposed to RHEL. I encourage you to open a feature request if you'd like to see an additional AMI for RHEL:

Submit A Feature Request

Thank you.

Thank you.

 

[eyanchao]

Hmm, i want to know the scripts How detected the os whether it's the rhel OS?

 

[cPanelMichael]

Hmm, i want to know the scripts How detected the os whether it's the rhel OS?

We only support using the official cPanel & WHM AMI with Amazon Linux and it's based on CentOS. Otherwise, the installation may fail or cPanel & WHM may not function properly. It's important to follow the guide at:

Launch an AWS AMI Instance - cPanel Knowledge Base - cPanel Documentation

Thank you.