AWStats not processing for account

[BlueSteam]

Hi,

I had a request this morning to enable the AWStats for one account.
So I advised the user to log in to his cPanel and select the "Choose Log Programs" and enable the AWStats option.

He did so.

Then I went to WHM -> Statistics Software Configuration and processed the statistics for that specific user to make sure that he had some data to look at.

However, nothing is showing up for him no matter how many times I reprocess the stats.

See snapshot:


I would appreciate any help I can get.

Thanks
Brett

 

[24x7ss]

Hello,

It seems awstats config file has incorrect ownership/permissions or is missing for this account. I would suggest you to check ownership/permissions for conf file at below location:

/home/user/tmp/awstats/

Make sure the file "awstats.domain.com.conf" exists and has correct ownership/permissions.

 

[BlueSteam]

Thank you for your time to assist

I have checked that folder and it is completely empty. Any ideas why??

 

[BlueSteam]

Should I open a ticket with cPanel?

 

[cPanelMichael]

Hello,

Keep in mind that statistics only generate once every 24 hours by default. Try generating the statistics for that account manually. EX:

/scripts/runweblogs $username

Thank you.