AWstats showing wrong number of unique visitors

[walid-mashal]

When I open AWStats in CPanel it shows 2 unique users and 120 visits for the time span of Jan 1st to Jan 27th for the year 2019 but I am sure there are more than 200 unique visitors for my website for the mentioned period because in one of the pages I am logging user IPs for reporting purpose that shows more than 170 unique IP addresses logged for a single page which makes the report shown by AWStats false.

Can Any one help me with this issue?

 

[cPanelLauren]

Hello @walid-mashal

The stats that AWstats gather are obtained from the domain logs located at

/etc/apache2/logs/domlogs/

To identify where the source of the issue lies you'd need to know the following:
1. What is present for these time periods in the domlogs. If you don't have access to the server to find this out you can view these in cPanel>>Metrics>>Raw Access

2. If the data in 1. is accurate are stats being processed without issue? Since you're listed as a website owner this part is something you'd need to work with your provider on.

 

[walid-mashal]

@cPanelLauren ,

Yeah, the problem is that when I contacted my service provider they said they don't provide support for Stats.

So thank you

 

[cPanelLauren]

Hi @walid-mashal

I am sorry for that as well, it sounds like if your provider is not supporting the features you need them to you may want to look at moving providers.