Jan 17, 2013
cPanel Access Level
Website Owner
I have several websites that are all hosted by Web Hosting Hub. In sept awstats just stopped updating my site stats and there isn't anything I can do about it. I just recently started another website and awstats hasn't even registered that site. I tried to update it by just pressing the update button but its giving me an error msg saying it can't because things are running in the background. I don't know what that means. Can someone please tell me some type of solution as this has been an ongoing issue for me and I know to know my visitor count. Thanks in advance.


Well-Known Member
Feb 25, 2010
Houston, TX
cPanel Access Level
Root Administrator
There are many reasons for stats not to work, from a domain not resolving to the server's IP address, to corruption in a log file, to even server load. You will need to ask your host for help with this, because troubleshooting this kind of problem requires administrator access to the server.