Cannot configure outlook but webmail can send/receive email

[bicbankapp]

Hi,

I can send/receive email using webmail but I want to configure in Outlook, I got error message as screenshot.

I do telnet command from localhost (via ssh) it is connected but from my local PC cannot connect.
My Firewall in remote server is OFF.

Please help.

Thanks

 

[cPanelLauren]

Hello,

What ports/settings are you using for incoming/outgoing mail? Have you used the automatic configuration script available in cPanel? Information on the script can be found here: Set Up Mail Client | cPanel & WHM Documentation