Cant login to WHM After migrations

[hmaddy]

After migration to new server all reseller whms are not wroking with correct login credentials. so i checked the error log and found.

You cannot create a “whostmgrd” session for the user “domah” because they are not a reseller. [create_user_session] version [1].

 

[xpy-xpy]

Have you verified that the transferred reseller accounts actually have reseller privileges on the new server?

In the Transfer Tool reseller privileges are not retained by default, somewhat unintuitively: you need to click on "Transfer Configuration" and check the box "Reseller Privileges" under "What to transfer" for each reseller's main account.

 

[hmaddy]

Actually i restored all the accounts through a backup. now the reseller privileges are missing.

 

[cPRex]

Can you provide us with more details on how the backups were taken and how they were restored?

 

[hmaddy]

backups created with the command /usr/local/cpanel/bin/backup --force. After the completion of all backups its moved to new server with scp command. Then again its restored through /scripts/restorepkg command

 

[cPRex]

You would need to add the "--allow-reseller" option when restoring with the /scripts/restorepkg command in order to maintain the reseller settings on the account as well:

The restorepkg Script | cPanel & WHM Documentation

This script allows you to restore a cPanel account from a backup file.

docs.cpanel.net