Change AutoDiscover config

[butikhosting]

I have checked the docs ( AutoConfig and Autodiscover | cPanel & WHM Documentation ) but couldn't figure out how to do these changes:

1- It detects IMAP, I'd like it to be POP3 by default
2- It detects the non-SSL port 143, change it to 993 SSL port
3- The username only grabs the first part "hi", when it should grab the whole [email protected]

 

[cPRex]

Hey there! For option 1, we have this setting in WHM >> Tweak Settings: "Preferred mail service to configure to use for Thunderbird and Outlook autodiscover and autoconfig support" that you can change from IMAP to POP3.

For number 2, that isn't something we support at this time. I see there is a very old feature request at https://features.cpanel.net/topic/custom-autoconfigdomaincom and I'll mention that to the team tomorrow to see if that is something we can implement.

I'm not sure I understand issue number 3 - autodiscover tools only start happening after the full email address is entered, as the "domain.com" portion looks to the DNS system to get the autodiscover records. Can you get me more details on this portion of your request?

 

[butikhosting]

Thank you for your reply.
1st one I checked the setting you mentioned and its already POP3, but autodiscovery is grabbing IMAP.
For the 2nd one, I already checked that topic, but it's about changing the domain part which I have no issue with. What I want is to change the autodiscovered ports to SSL ports 110 > 993 , 143 > 995 , 567 > 465

Finally the autodiscover grabs "mike" as username for [email protected] , however the mailserver requires entire email "[email protected]" to authenticate, if only "mike" is entered as username, it gets rejected.

Hey there! For option 1, we have this setting in WHM >> Tweak Settings: "Preferred mail service to configure to use for Thunderbird and Outlook autodiscover and autoconfig support" that you can change from IMAP to POP3.

For number 2, that isn't something we support at this time. I see there is a very old feature request at https://features.cpanel.net/topic/custom-autoconfigdomaincom and I'll mention that to the team tomorrow to see if that is something we can implement.

I'm not sure I understand issue number 3 - autodiscover tools only start happening after the full email address is entered, as the "domain.com" portion looks to the DNS system to get the autodiscover records. Can you get me more details on this portion of your request?

 

[cPRex]

Thanks for the additional details. It doesn't sound like that tool is working properly for you, so it would be best to create a ticket with our team so we can do some investigation directly on your server.

 

[butikhosting]

It seems I didnt not have the parent option turned on..




So... it grabs the correct settings and solves all of my issues i mentioned. BUT I am getting this weird error in Thunderbird, any idea what this might be ?

Also another issue is, while thunderbird is grabbing everything right, Outlook is still trying to default to IMAP instead of POP3

Thanks for the additional details. It doesn't sound like that tool is working properly for you, so it would be best to create a ticket with our team so we can do some investigation directly on your server.

 

[cPRex]

I'm glad you were able to get the core functions working. Unfortunately, there isn't much we can do for Outlook at this time due to the way their tools are configured. More discussion on that can be found here: Any plans to fix autodiscover for Outlook clients?

 

[butikhosting]

Thanks again, I hope outlook gets fixed eventually. Any Idea what that "NS_ERROR..." might be in Thunderbird ?

I'm glad you were able to get the core functions working. Unfortunately, there isn't much we can do for Outlook at this time due to the way their tools are configured. More discussion on that can be found here: Any plans to fix autodiscover for Outlook clients?

 

[cPRex]

"NS_ERROR" isn't the actual error, which isn't very helpful, I know. This is just letting you know some type of error has happened that needs more investigation:

XPCOM reference

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