Changed primary domains document root and it shows correctly on cPanel yet the site still loads old document root

[jenkinsmi]

Hey guys we've been working to change the main document root for our website...

1: We changed the main domain root in the files within: cpanel/userdata/servername, in both the main file and SSL files, and then deleted the two cache files.

2: We also changed the main document root within the server itself on both https and http, in a file like this e.g. "/etc/apache2/conf.d/userdata/std/2_4/SERVERNAME/MAINDOMAIN.com/*.conf"
And also in
"/etc/apache2/conf.d/userdata/ssl/2_4/SERVERNAME/MAINDOMAIN.com/*.conf"

3: We then also changed the main document root within the main server config file however the bit above should overwrite that.

cPanel now says the correct document root, we've cleared cache on cloudflare... however when you put the url in it still loads as if it's still pointing at the old document root.

Any ideas guys? We're completely stumped!

 

[cPRex]

Hey there! You should not need to do anything inside /etc/apache2/conf.d/userdata/std/2_4/SERVERNAME/MAINDOMAIN.com/*.conf as those are include files that would not be related to the document root configuration. However, if you have custom includes that were set up manually at some point, you would also need to update those.

Can you follow the details here and let me know if you get better results?

How to change the document root for a cPanel account

Introduction While there are tools in cPanel that will allow you to change the document root for an addon domain, making this change for the main cPanel account is a bit more involved and requires ...

support.cpanel.net

 

[jenkinsmi]

Hey cPRex thanks for helping

Sadly changing the document root in those two files, and then running those scripts and commands does not work.

On cPanel it says it's pointing to the right folder, but the result is still when loading the site it loads from the old domain root, proved by doing a die("here"); in the old directories index.php which shows up.

Any ideas?

 

[cPRex]

I don't really have any other ideas on that one - we've been using the same process to update the document root for many years and it's always performed well. It might be best to open a ticket with our team so we can investigate that on our side.

If you do open a ticket, please post the number here so I can follow along and make sure this thread stays updated.

 

[HostNoc]

HI

Please try to change that document root in your main apache configuration file for that domain. and then try

 

[cPRex]

@HostNoc - users should not be editing the main Apache configuration file on the machine as those changes will get overwritten. I suppose this could work as a temporary test, but it would not be a long-term solution to the issues the user is experiencing.