connection refused calling ismaster on 'localhost:27217' in jetbackup

[mosenth]

hi,
im using centos 7.9 and latest version of cpanel in this os and using jetbackup4 and jetbackup5 for test
jetbackup according to the attached image, there is an error,
and in errorlog:
No suitable servers found (`serverSelectionTryOnce` set): [connection refused calling ismaster on 'localhost:27217']
i checked every post in websites about it and nothing useful,
restart command also doesnt change anything
access files tmp, log and ... its correct
have space on the disk
several times delete all data from jetbackup and jetapps repo and install again,
csf its disabled completely,
and realized its all about mongodb not jetbackup
so anyone know anything what should i do?!

 

[cPRex]

Hey there! Can you try the restart option mentioned here and see if that takes care of things?

https://support.cpanel.net/hc/en-us/articles/360052363254-No-suitable-servers-found-set-serverSelectionTryOnce-connection-closed-by-calling-ismaster-at-localhost-27217-

If that doesn't work, you may need to work through the details here to resolve the issue:

Disaster Recovery — JetBackup 5 Documentation documentation

docs.jetbackup.com

 

[mosenth]

thanks,
as i said before, restart service change nothing,
disaster recovery its not for my problem!

 

[cPRex]

If your license is purchased through cPanel, please create a ticket with our team so we can check this out! If not, you'll want to contact JetBackup directly to have them take a look.

 

[mosenth]

finally!
dude
please
with respect, you never help with anything
of course if i have a license i never send a threads here!
this forum used to be help people before and now no ones here except you and you never helped!
please if you cant help just dont reply!
i prefer not to have any answer.
sometimes im looking for something in this forum and users send them problems and people helped them, but now looks like this forum its not helpful anymore!

 

[cPRex]

@mosenth - JetBackup is a third-party tool. You were offered two suggestions here that are typically related to the error you are seeing based on one screenshot. If those don't work, opening a ticket is the best thing to do.

We are happy to provide support for the software, but if we can't resolve the issue we can bump the issue directly to the JetBackup team. Sometimes a Forum isn't the best option to solve an issue, and you have been offered multiple support options.

 

[mosenth]

you guys just close this forum!
its totally useless!

 

[cPRex]

Thread locked - user just wants to troll.