Could not complete request emails

[clauV2]

Hello,

I have a big problem with whm/cpanel , when i tried to read emails with squirrelmail i see this error.

ERROR: Could not complete request.
Query: SELECT "INBOX"
Reason Given: [SERVERBUG] Internal error occurred. Refer to server log for more information. [2014-11-04 20:29:07]

I went in logs and i saw this error.

Error: Index is read-only, can't write-lock /home/websitename/mail/dovecot.index.log

I have permission to execute this file, but i don't now what i need to to.

 

[cPanelMichael]

Hello

Please let us know the output from the following commands:

stat /home/websitename/mail/dovecot.index.log
lsattr /home/websitename/mail/dovecot.index.log

Thank you.

 

[clauV2]

stat /home/websitename/mail/dovecot.index.log

File: `/home/darebeau/mail/dovecot.index.log'
Size: 9548 Blocks: 24 IO Block: 4096 regular file
Device: d0h/208d Inode: 23473294 Links: 1
Access: (0644/-rw-r--r--) Uid: ( 0/ root) Gid: ( 0/ root)
Access: 2014-11-04 10:33:05.768498204 +0300
Modify: 2014-04-09 01:14:46.162236224 +0400
Change: 2014-04-09 01:14:46.162236224 +0400

lsattr /home/websitename/mail/dovecot.index.log

------------- /home/darebeau/mail/dovecot.index.log

Thanks

 

[cPanelMichael]

Try moving the dovecot.index and dovecot.index.log files out of the way and check to see if the issue persists.

Thank you.

 

[clauV2]

It works thanks , but when I tried to make a new e-mail I saw the following error "Unable to safely open file: No such file or directory"

 

[cPanelMichael]

Have the files regenerated since the initial login?

Thank you.

 

[clauV2]

When I click on Repair Mailbox Permissions i saw this output.

 warn [mailperm] Failed to chmod (0751): /home/websitename/mail/websitename.ro: Operation not permitted at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 125
	Cpanel::Email::Perms::User::_set_perms('/home/websitename', 'mail/%domain%', ARRAY(0xa100ba4), HASH(0xa6bc718)) called at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 81
	Cpanel::Email::Perms::User::_ensure_perms('DOMAIN', '/home/websitename', 'websitename.ro') called at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 48
	Cpanel::Email::Perms::User::ensure_domain_perms('/home/websitename', 'websitename.ro') called at /usr/local/cpanel/Cpanel/Email/Perms/User.pm line 61
	Cpanel::Email::Perms::User::ensure_all_perms('/home/websitename') called at /usr/local/cpanel/scripts/mailperm line 356
	scripts::mailperm::__ANON__() called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 96
	eval {...} called at /usr/local/cpanel/Cpanel/AccessIds/ReducedPrivileges.pm line 96
	Cpanel::AccessIds::ReducedPrivileges::call_as_user(CODE(0xa133410), 507, 505, 12) called at /usr/local/cpanel/scripts/mailperm line 364
	scripts::mailperm::_set_perms('checkuser', undef, 'dirsonly', 0, 'verbose', 0, 'mailgid', 12, 'is_global', 1) called at /usr/local/cpanel/scripts/mailperm line 165
	scripts::mailperm::script('scripts::mailperm', 'verbose', 0, 'dirsonly', 0, 'skipserverperm', 0, 'skipmxcheck', 0, 'skiplocaldomains', 0) called at /usr/local/cpanel/scripts/mailperm line 64
	eval {...} called at /usr/local/cpanel/scripts/mailperm line 64

What could be the problem with my cpanel ?

 

[clauV2]

Yes, the files has been generated

 

[cPanelMichael]

Check to ensure the permissions/ownership values on the "/home/$username" directory match your other accounts. EX:

Permissions: 0711
Ownership: username:username

Thank you.

 

[clauV2]

It works thanks

 

[cPanelMichael]

I am happy to see the issue is now resolved. Thank you for updating us with the outcome.