Couldn't reach server. Please double-check the server and port number

Operating System & Version
CloudLinux v8.6.0
cPanel & WHM Version
cPanel & WHM v104.0.4 (STANDARD)

Harsha Dilusha

Registered
Jul 2, 2022
1
0
1
Srilanka
cPanel Access Level
Website Owner
Unable to connect to SMTP Google server. Please double check the server and port number, I have added all the port numbers to the firewall

I've tried everything even whitelisting the IP on Google and the error persists
 

Attachments

cPanelWilliam

Administrator
Staff member
Mar 13, 2018
221
41
153
Houston
cPanel Access Level
Root Administrator
Hello! I'd recommend double-checking the settings you have configured in the screenshot to see if they match the recommended settings within cPanel > Email Accounts > Connect Devices. Additionally, since you are using a secured connection I would recommend ensuring that the host you're connecting to has an SSL certificate installed. Lastly, you can also check the Exim log ( /var/log/exim_mainlog ) to see whether the connections from Gmail are making it to your server.
 

xqm2023

Member
Apr 26, 2023
10
1
3
china
cPanel Access Level
Website Owner
你好!我建议仔细检查您在屏幕截图中配置的设置,看看它们是否与 cPanel > 电子邮件帐户 > 连接设备中的推荐设置相匹配。此外,由于您使用的是安全连接,我建议您确保要连接的主机安装了 SSL 证书。最后,您还可以检查 Exim 日志 ( /var/log/exim_mainlog ) 以查看来自 Gmail 的连接是否正在连接到您的服务器。
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我也遇到了这个问题,解决不了,提示COULDN'T Reach Server。请仔细检查服务器和端口号以及 535 错误的身份验证数据,CODE:535