SOLVED CPANEL-39815 - Not receiving security advisor notifications

[WorkinOnIt]

I have reported this to cPanel support and wanting to create a thread here so that I can follow it.

Re: Not receiving "New Security Advisor notifications"

After checking, I was able to get a Security Advisor state change notification 'sent' by briefly making a change that would warrant the notification and running the script that performs this task manually:

# /scripts/check_security_advice_changes --notify
New Security Advisor notifications with High importance

This notification was fired off successfully:

2022-01-21 14:52:50 1nAj6g-0006no-Co <= cpanel@ example.com H=(localhost.localdomain) [127.0.0.1]:40716 P=esmtpa A=dovecot_plain:__cpanel__service__auth__icontact__jkt6hpgcwi5glmgs S=37379 id=164272 T="42\233\224 New Security Advisor notifications with High importance" for [email redacted]

However, I do see the kernel update Security Advisor notification in the cPanel error log, and that there is no corresponding notification email for it.

There does seem to be an issue with the automated notification process.

You can "follow" the article provided by tech support to receive updates on the case.

Security Advisor State Change notifications are not sent

Internal case: CPANEL-39815

 

[cPRex]

Thanks for posting this!

 

[WorkinOnIt]

I still have not had any update on this

 

[cPRex]

I don't see any updates on my end for that case. I did just add a comment to the case that you're looking for an update.

 

[WorkinOnIt]

Hi there @cPRex

Any update to this ?

 

[cPRex]

I poked the security team about this issue just now, and while they are aware of it and plan to get it resolved, they haven't been able to fix this just yet. It's definitely on their radar though.

 

[RafaelSantos]

I have reported this to cPanel support and wanting to create a thread here so that I can follow it.

Re: Not receiving "New Security Advisor notifications"

After checking, I was able to get a Security Advisor state change notification 'sent' by briefly making a change that would warrant the notification and running the script that performs this task manually:

# /scripts/check_security_advice_changes --notify
New Security Advisor notifications with High importance

This notification was fired off successfully:

2022-01-21 14:52:50 1nAj6g-0006no-Co <= cpanel@ example.com H=(localhost.localdomain) [127.0.0.1]:40716 P=esmtpa A=dovecot_plain:__cpanel__service__auth__icontact__jkt6hpgcwi5glmgs S=37379 id=164272 T="42\233\224 New Security Advisor notifications with High importance" for [email redacted]

However, I do see the kernel update Security Advisor notification in the cPanel error log, and that there is no corresponding notification email for it.

There does seem to be an issue with the automated notification process.

You can "follow" the article provided by tech support to receive updates on the case.

Security Advisor State Change notifications are not sent sitio

Internal case: CPANEL-39815

I have the same issue here. Any updates on this case?

 

[cPRex]

I still don't have any updates on this one.

 

[WorkinOnIt]

Yes it is super annoying. I can't be the only one!

 

[Spirogg]

Yes it is super annoying. I can't be the only one!

what version of cPanel are you using ? just wondering thanks

 

[Spirogg]

I have the same issue here. Any updates on this case?

just asking, what cPanel version are you using

 

[WorkinOnIt]

just asking, what cPanel version are you using

The latest build 102.0.8

But this issue has been present for at least the last year.


Has the title of this thread been updated? I am sure it never used to say "In Progress" - does that mean it's now actively being worked on @cPRex

 

[Spirogg]

The latest build 102.0.8

But this issue has been present for at least the last year.


Has the title of this thread been updated? I am sure it never used to say "In Progress" - does that mean it's now actively being worked on @cPRex

Where can I look for these error logs if you don’t mind letting me know thanks I have 1 production server using 102.08 as well . Never noticed this and 2 dev using edge one AlmaLinux 102.09 and 1 Ubuntu 102.09 so I wanted to check those and see if the error is on my servers as well.
Thanks for your time

 

[WorkinOnIt]

Where can I look for these error logs if you don’t mind letting me know thanks I have 1 production server using 102.08 as well . Never noticed this and 2 dev using edge one AlmaLinux 102.09 and 1 Ubuntu 102.09 so I wanted to check those and see if the error is on my servers as well.
Thanks for your time

You can check:

user_notifications/root/history/
error_log

From cPanel support (Brian)

"kernel update Security Advisor notification is in the cPanel error log, BUT there is no corresponding notification email for it. There does seem to be an issue with the automated notification process.

After some further testing I've been able to reproduce this issue on my own server. The Security Advisor State Change notifications are not reliably sent to the administrator. Oddly enough on my test server, the notifications were always written to cPanel's error_log.

I have filed internal case ID CPANEL-39815 for our developers regarding this issue. While I cannot offer an ETA of action on the case, I encourage you to follow this support article in order to receive updates on the case's status:

Notifications regarding state changes in Security Advisor are not sent "

So basically, if you are not receiving the Kernel Update Notification email notification, then you know you have the same issue. Which means waiting for the fix. Otherwise, you will need to open a support ticket with cPanel

 

[Spirogg]

You can check:

user_notifications/root/history/
error_log

From cPanel support (Brian)



So basically, if you are not receiving the Kernel Update Notification email notification, then you know you have the same issue. Which means waiting for the fix. Otherwise, you will need to open a support ticket with cPanel

Thanks so much for posting this. I am going to check this as soon as I get home. And I have never received an email for kernel update on the dev servers. I have not vetted thst on production server either but I use keenelcare for as well. So not sure if I should still get notifications from cPanel kernel update if using keenelcare ?
I will post my findings as well as soon as I get home and check.

Thank you so much @WorkinOnIt for this information. Ver much appreciated

 

[Spirogg]

I do not see this on production or any server possibly kernelcare on production ? or I missed it in the update logs.

 

[WorkinOnIt]

@cPRex

Any update for us ?

 

[cPRex]

I don't have anything to add at this time.

 

[WorkinOnIt]

Hi there

Any update on when issue will be fixed?

I am really concerned that this issue is being ignored.... There does not seem to be any indication on when this will be attended to. When I query the team on the support ticket, they say - sorry no idea - and then mark it as resolved. I think that is poor practice as it is not resolved.

I consider this fault to be a major flaw as I rely on system notifications to keep me informed as to system performance - I don't think that is unreasonable. However, cPanel is broken from my perspective.

I first reported it in January. How much time is reasonable? Should I be asking for a refund of my monthly fees? When can I expect an ETA in fix?

Thank you

 

[cPRex]

@WorkinOnIt - I spoke with the developers about this issue and they are going to bring up the case in this afternoon's meeting to see what the plan is to get it handled. You're always welcome to request a partial refund through a support ticket.