SOLVED CPANEL- 40037 - The following packages are missing from your system: [2022-02-17 02:34:12 -0600] cpanel-libzip-1.8.0-5.cp11102

[Spirogg]

hello I updated to edge to test more and I got error

[2022-02-17 02:34:12 -0600]   Problems were detected with cPanel-provided files which are controlled by packages.
[2022-02-17 02:34:12 -0600]   If you did not make these changes intentionally, you can correct them by running:
[2022-02-17 02:34:12 -0600]
[2022-02-17 02:34:12 -0600]   > /usr/local/cpanel/scripts/check_cpanel_pkgs --fix
[2022-02-17 02:34:12 -0600]   The following packages are missing from your system:
[2022-02-17 02:34:12 -0600]   cpanel-libzip-1.8.0-5.cp11102
[2022-02-17 02:34:12 -0600]   cpanel-libzip-devel-1.8.0-5.cp11102

Ran the correction in Terminal

/usr/local/cpanel/scripts/check_cpanel_pkgs --fix

and seems problem was fix.

root@server2:~# /usr/local/cpanel/scripts/check_cpanel_pkgs --fix
[2022-02-17 02:34:12 -0600]
[2022-02-17 02:34:12 -0600]   Problems were detected with cPanel-provided files which are controlled by packages.
[2022-02-17 02:34:12 -0600]   If you did not make these changes intentionally, you can correct them by running:
[2022-02-17 02:34:12 -0600]
[2022-02-17 02:34:12 -0600]   > /usr/local/cpanel/scripts/check_cpanel_pkgs --fix
[2022-02-17 02:34:12 -0600]   The following packages are missing from your system:
[2022-02-17 02:34:12 -0600]   cpanel-libzip-1.8.0-5.cp11102
[2022-02-17 02:34:12 -0600]   cpanel-libzip-devel-1.8.0-5.cp11102


[2022-02-17 02:34:56 -0600]   Maximum sync children set to 16 based on 10662M available memory.
[2022-02-17 02:34:56 -0600]   Downloading http://httpupdate.cpanel.net/ubuntu/pool/sha512
[2022-02-17 02:34:57 -0600]   Successfully verified signature for cpanel (key types: release).
[2022-02-17 02:34:57 -0600]   Downloading http://httpupdate.cpanel.net/ubuntu/pool/cpanel-libzip/cpanel-libzip-devel_1.8.0-5.cp11102_amd64.deb
[2022-02-17 02:34:57 -0600]   Downloading http://httpupdate.cpanel.net/ubuntu/pool/cpanel-libzip/cpanel-libzip_1.8.0-5.cp11102_amd64.deb
[2022-02-17 02:34:57 -0600]   Disabling service monitoring.
[2022-02-17 02:34:58 -0600]   Hooks system enabled.
[2022-02-17 02:34:58 -0600]   Checking for and running RPM::Versions 'pre' hooks for any Packages about to be installed
[2022-02-17 02:34:58 -0600]   All required 'pre' hooks have been run
[2022-02-17 02:34:58 -0600]   No packages need to be uninstalled
[2022-02-17 02:34:58 -0600]   Installing new packages: cpanel-libzip-devel_1.8.0-5.cp11102_amd64.deb cpanel-libzip_1.8.0-5.cp11102_amd64.deb
[2022-02-17 02:34:59 -0600]   (Reading database ... 167246 files and directories currently installed.)
[2022-02-17 02:34:59 -0600]   Preparing to unpack cpanel-libzip-devel_1.8.0-5.cp11102_amd64.deb ...
[2022-02-17 02:35:00 -0600]   Unpacking cpanel-libzip-devel:amd64 (1.8.0-5.cp11102) over (1.8.0-5.cp11102) ...
[2022-02-17 02:35:01 -0600]   Preparing to unpack cpanel-libzip_1.8.0-5.cp11102_amd64.deb ...
[2022-02-17 02:35:02 -0600]   Unpacking cpanel-libzip:amd64 (1.8.0-5.cp11102) over (1.8.0-5.cp11102) ...
[2022-02-17 02:35:02 -0600]   Setting up cpanel-libzip:amd64 (1.8.0-5.cp11102) ...
[2022-02-17 02:35:03 -0600]   Setting up cpanel-libzip-devel:amd64 (1.8.0-5.cp11102) ...
[2022-02-17 02:35:03 -0600]   Processing triggers for libc-bin (2.31-0ubuntu9.2) ...
[2022-02-17 02:35:04 -0600]   Hooks system enabled.
[2022-02-17 02:35:04 -0600]   Checking for and running RPM::Versions 'post' hooks for any Packages about to be installed
[2022-02-17 02:35:04 -0600]   All required 'post' hooks have been run
[2022-02-17 02:35:04 -0600]   Restoring service monitoring.
root@server2:~#

- but just reporting maybe they can fix this so not to have this error and everyone would need to run the command from terminal to fix it

 

[cPRex]

Hey hey! I created a version 100.0.9 machine and updated that system to Edge and I didn't see any missing packages mentioned. Can you let me know what version of cPanel you updated from?

 

[Spirogg]

Either 100.0.9 or 102. I can’t remember now. Sorry for late response. Or it was just a hiccup in my installation.
Thanks

 

[cPRex]

Interesting - if you see that happen again, could you make a ticket so we could check it out?

 

[Spirogg]

Interesting - if you see that happen again, could you make a ticket so we could check it out?

happened again 102.0.5 to 102.0.6 and if I run the command multiple times it still shows that same error instead of saying its fixed.

root@server2:~# /usr/local/cpanel/scripts/check_cpanel_pkgs --fix
[2022-03-04 19:54:39 -0600]
[2022-03-04 19:54:39 -0600]   Problems were detected with cPanel-provided files which are controlled by packages.
[2022-03-04 19:54:39 -0600]   If you did not make these changes intentionally, you can correct them by running:
[2022-03-04 19:54:39 -0600]
[2022-03-04 19:54:39 -0600]   > /usr/local/cpanel/scripts/check_cpanel_pkgs --fix
[2022-03-04 19:54:39 -0600]   The following packages are missing from your system:
[2022-03-04 19:54:39 -0600]   cpanel-libzip-1.8.0-5.cp11102
[2022-03-04 19:54:39 -0600]   cpanel-libzip-devel-1.8.0-5.cp11102

I am using a developers license

 

[Spirogg]

already a case for this here:

We've opened an internal case for our development team to investigate this further. For reference, the case number is CPANEL-40037.

Follow this article to receive an email notification when a solution is published in the product.

 

[cPRex]

Thanks for posting that - I'm following that case and I'll post back here once I have an update!

 

[Spirogg]

Thanks for posting that - I'm following that case and I'll post back here once I have an update!

Ok thanks. I get an email notification every morning about this.
- not just updating versions. It’s consistently happening every morning.
thanks

 

[cPRex]

Update - we have updated the cpanel-libzip package to 1.8.0-6.cp11102 which takes care of this issue.