In Progress CPANEL-41714 - Physical Disks information missing in Server Information

[avinash.pudota]

Hi,
I have set up a new server. When i open Home > Server Status > Server Information information related to Physical Disks is empty. However, Current Disk Usage shows correctly. In old server, Physical Disks information is showing correctly. The only difference is new one uses NVMe and old one uses HDD. How can i fix this issue. Is this anything to worry about?

Please check the attached screenshots of both old and new servers.

 

[cPRex]

Hey there! This is an issue with the NVMe detection. I've created a case for this, which you can follow along with here:

https://support.cpanel.net/hc/en-us/articles/9605317542807

 

[cPRex]

@avinash.pudota - can you post the output of the "df" command so I can see the device name on the server having the issue?

 

[avinash.pudota]

@avinash.pudota - can you post the output of the "df" command so I can see the device name on the server having the issue?

Hi, below is the output

Filesystem 1K-blocks Used Available Use% Mounted on
devtmpfs 32752748 0 32752748 0% /dev
tmpfs 32801396 13180 32788216 1% /dev/shm
tmpfs 32801396 964 32800432 1% /run
tmpfs 32801396 0 32801396 0% /sys/fs/cgroup
/dev/md2 887628984 230346112 612118740 28% /
none 32801396 6644 32794752 1% /var/lve/dbgovernor-shm
/dev/md1 1012428 463064 497040 49% /boot


I have transferred accounts from old server with Centos 7 to Cloudlinux 8. I am getting this issue. When i open any cPanel account's File manager, it defaults to other user's location like /home/some-other-user-name/ and shows "This directory is empty". If i open public_html in file manager, close file manager and re open it, it again defaults to previous path which belongs to other user. How do i fix it?
I tried removing .cpanel/nvdata/defaultdir file in one of the affected account, but it did not fix the issue. Is this anything related to Cagefs or anything to do with global rebuilding of some cPanel related cache?

 

[cPRex]

Thanks for that - I've added the "df" output to the internal case.

The File Manager issue you're seeing would be a separate issue. Could you create a support ticket for that problem so we can investigate that directly on your machine?

 

[avinash.pudota]

Thanks for that - I've added the "df" output to the internal case.

The File Manager issue you're seeing would be a separate issue. Could you create a support ticket for that problem so we can investigate that directly on your machine?

Thanks for the update. I have opened ticket #94495566

 

[cPRex]

Thanks for that - I'm following along with that on my end now.

 

[avinash.pudota]

Got a reply that it is a known issue. https://support.cpanel.net/hc/en-us...FileManager-shows-another-account-s-directory

 

[cPRex]

Thanks for sharing!