In Progress CPANEL-42332 - Backups of a Suspended Domain

Timmy.S · Feb 1, 2023

I am having an issue with cPanel Backups. The system is not pruning the folders following the retention settings. When reviewing the logs I am able to see the following during the backup:

rsync: opendir "/home/*DOMAIN*/public_ftp" failed: Permission denied (13)

Then when the system is attempting to remove the folder for the pruning i get the following:

[2022-12-21 09:55:20 -0500] info [backup] Pruning backup directory: /mnt/SERVERbackup/2022-12-14
cannot chdir to child for /mnt/SERVERbackup/2022-12-14/accounts/*DOMAIN*/homedir/public_ftp: Permission denied at /usr/local/cpanel/bin/backup line 2034.
cannot remove directory for /mnt/SERVERbackup/2022-12-14/accounts/*DOMAIN*/homedir: Directory not empty at /usr/local/cpanel/bin/backup line 2034.
cannot remove directory for /mnt/SERVERbackup/2022-12-14/accounts/*DOMAIN*: Directory not empty at /usr/local/cpanel/bin/backup line 2034.
cannot remove directory for /mnt/SERVERbackup/2022-12-14/accounts: Directory not empty at /usr/local/cpanel/bin/backup line 2034.
cannot remove directory for /mnt/SERVERbackup/2022-12-14: Directory not empty at /usr/local/cpanel/bin/backup line 2034.

The account that is causing the issue is currently suspended.

Is there a way to avoid this on suspended accounts as it is forcing us to manually prune the folders afterwards.

Thanks

cPRex · Feb 1, 2023

Hey there! The reason this happens is because we change the permissions on the public_ftp directory from 750 to 000 when an account is suspended. However, I agree we should have some additional logic in place in the backup system to avoid errors like this. I've created case CPANEL-42332 to look into this for you, and I'll be sure to post any updates as soon as I get them.

Timmy.S · Feb 6, 2023

Thanks for the update.

I will continue to monitor this.

cPanelMary · Feb 9, 2023

Hi Timmy.S,

I'm Mary, from Quality Assurance here at cPanel. I'm helping the developers investigate this issue. I was able to reproduce the first part (rsync: opendir "/home/*DOMAIN*/public_ftp" failed: Permission denied (13)) while making backups using incremental backups, but I'm having trouble reproducing the pruning errors, which I believe to be more important. I have a few questions for you, if you don't mind. Answering them may help us resolve the issue faster.

a. Can you confirm that you're using incremental backups?
b. If not, are you using compressed or uncompressed backups?
a. Are you using an NFS mount for the backup directory (/mnt/SERVERbackup)?
b. If not, are the backups that are having difficulty pruning an additional destination?

If there is any other configuration option that you think might be related to the problem, please feel free to share your thoughts. The more information we have about the setup where this is failing, the faster I can reproduce it on our tests servers, and the faster the developers can work on a fix. Thank you for your patience and assistance while we look into this.

Timmy.S · Feb 27, 2023

Mary,

Sorry for the delay, I had got caught in other issues and this had dropped off.

The Pruning errors are our concern as it is leaving the directory on the system.

1. The server is configured with Incremental backups.
2. The Backups are configured as an NFS mount.

Please let me know.

Thanks

splaquet · Mar 31, 2023

WOAH!!! I've been freaking with high IOwait times lately. They seemed to have started a few weeks ago.

The processes that have shown considerable I/O use are:
- cpbackup
- wp-toolkit
- imunify360

I've raised a ticket with CloudLinux on this, but they're not finding anything. In fact, they're suggesting the potential of hardware failure. That doesn't really make sense to me, as I've recently run boot time hardware scans without any flags.

I also have a nearly identical server build, with matched configs, optimizations, etc.

Other server's IOwait is <1%

Problem server's IOwait is 10%min-96%max

Yesterday I used systemctl to stop wp-toolkit & cpbackups... and noticed CONSIDERABLE relief! But, as that's obviously not the safe route, I've reactivated them.

Everything was fine at first, but then everything shortly creeped back up.

I'm at a total loss and my clients are freaking out

cPRex · Mar 31, 2023

Any of those processes can use resources, but I wouldn't expect any of them to overload a server in normal circumstances. If you could create a ticket with us we can check it out and see if there is anything on the cPanel side that would be contributing to that behavior.

splaquet · Mar 31, 2023

the part that I forgot to mention is that the PROBLEM server has a handful of suspended accounts. the GOOD server doesn't have any.

out of curiosity, I ran these:

Code:

 ll /home/*|grep public_ftp 
 ll /home/*/public_ftp|grep incoming

the results were... interesting?

Code:

# ll /home/*|grep public_ftp 
drwxr-x---  3   $USER $USER    4096 Dec  7  2015 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Apr 20  2015 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jun  5  2016 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jun 18  2014 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Sep 21  2010 public_ftp
d---------  3   $USER $USER    4096 Feb  7  2006 public_ftp
drwxr-x---  3   $USER $USER    4096 May 20  2017 public_ftp
drwxr-x---  3   $USER $USER    4096 Apr 24  2020 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Feb  7  2006 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Aug 15  2017 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jan 15  2013 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jan  9  2019 public_ftp
drwxr-x---  3   $USER $USER    4096 Sep 16  2021 public_ftp
drwxr-x---  3   $USER $USER    4096 Apr  6  2020 public_ftp
drwxr-x---  3   $USER $USER    4096 Jun 22  2018 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jan 14  2016 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Mar 11  2019 public_ftp
d---------  3   $USER $USER    4096 Mar  7  2018 public_ftp
drwxr-x---  3   $USER $USER    4096 Mar 14  2017 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 22  2012 public_ftp
drwxr-x---  3   $USER $USER    4096 Mar 13  2020 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 22  2012 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Feb 24  2017 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jun 10  2014 public_ftp
drwxr-x---  3   $USER $USER    4096 Apr 18  2021 public_ftp
drwxr-x---  3   $USER $USER    4096 Jul  6  2021 public_ftp
drwxr-xr-x  3   $USER $USER    4096 May 13  2013 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Nov  7  2013 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 22  2012 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 22  2012 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jun  1  2016 public_ftp
drwxr-x---  3   $USER $USER    4096 Feb  2  2017 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Feb 28  2017 public_ftp
drwxr-x---  3   $USER $USER    4096 Jan 20  2015 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Nov 27  2012 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Feb  3  2006 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Feb  7  2006 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Mar 19  2018 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Aug  1  2018 public_ftp
drwxr-x---  3   $USER $USER    4096 Jan 22 14:47 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Mar 14  2014 public_ftp
drwxr-x---  3   $USER $USER    4096 Apr 29  2019 public_ftp
drwxr-x---  3   $USER $USER    4096 Apr 12  2021 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jul 26  2019 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Feb 27  2017 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Aug 30  2017 public_ftp
drwxr-x---  3   $USER $USER    4096 Jul 14  2020 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Feb  7  2006 public_ftp
drwxr-x---  3   $USER $USER    4096 May 24  2016 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jan 23  2015 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Aug 15  2008 public_ftp
drwxr-x---  3   $USER $USER    4096 Nov 18  2018 public_ftp
drwxr-x---  3   $USER $USER    4096 Mar 10  2020 public_ftp
drwxr-xr-x  3   $USER $USER    4096 May 28  2018 public_ftp
d---------  3   $USER $USER    4096 Oct  4  2010 public_ftp
drwxr-x---  3   $USER $USER    4096 May 12  2016 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Nov 22  2017 public_ftp
drwxr-xr-x  3   $USER $USER    4096 May 14  2013 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jul 30  2012 public_ftp
drwxr-xr-x 3   $USER $USER    4096 Nov  4  2011 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Nov 27  2011 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Dec 28  2019 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Feb  7  2014 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jan 12  2018 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jun  5  2019 public_ftp
d---------  3   $USER $USER    4096 Sep 12  2016 public_ftp
drwxr-x---  3   $USER $USER    4096 May 13  2021 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 22  2012 public_ftp
drwxr-xr-x  3   $USER $USER    4096 May 23  2014 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Aug 21  2017 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Apr 22  2013 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 25  2016 public_ftp
drwxr-x---  3   $USER $USER    4096 Jul 25  2014 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jun 23  2015 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jul 27  2015 public_ftp
drwxr-x---  3   $USER $USER    4096 Oct  5 20:24 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Dec 22  2016 public_ftp
drwxr-x---  3   $USER $USER    4096 Apr 11  2022 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Dec 20  2018 public_ftp
drwxr-x---  3   $USER $USER    4096 Apr  1  2020 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Apr 25  2014 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct  1  2012 public_ftp
drwxr-x---  3   $USER $USER    4096 Oct  5 19:32 public_ftp
drwxr-x---  3   $USER $USER    4096 Feb  1  2020 public_ftp
drwxr-x---  3   $USER $USER    4096 Oct 26  2015 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jun 18  2015 public_ftp
drwxr-x---  3   $USER $USER    4096 Aug 27  2017 public_ftp
drwxr-x---  3   $USER $USER    4096 Aug 14  2017 public_ftp
drwxr-x---  3   $USER $USER    4096 Nov 22  2018 public_ftp
drwxr-x---  3   $USER $USER    4096 Apr 10  2019 public_ftp
d---------  3   $USER $USER    4096 Apr 29  2019 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 23  2012 public_ftp
drwxr-x---  3   $USER $USER    4096 Jul 17  2018 public_ftp
drwxr-x---  3   $USER $USER    4096 Dec 14  2018 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Feb 16  2011 public_ftp
drwxr-x---  3   $USER $USER    4096 Mar 15  2020 public_ftp
drwxr-x---  3   $USER $USER    4096 Jul  5  2017 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jan 10  2015 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct  3  2013 public_ftp
drwxr-x---  3   $USER $USER    4096 Nov 13  2017 public_ftp
drwxr-x---  3   $USER $USER    4096 Aug 18  2019 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 23  2012 public_ftp
drwxr-x---  3   $USER $USER    4096 May  6  2019 public_ftp
drwxr-x---  3   $USER $USER    4096 May 29  2021 public_ftp
drwxr-xr-x  3   $USER $USER    4096 May 12  2015 public_ftp
drwxr-x---  3   $USER $USER    4096 May  3  2017 public_ftp
drwxr-x---  3   $USER $USER    4096 Oct 23  2012 public_ftp
d---------  3   $USER $USER    4096 May 19  2021 public_ftp
drwxr-x---  3   $USER $USER    4096 Oct 29  2013 public_ftp
drwxr-x---  3   $USER $USER    4096 Sep  8  2021 public_ftp
drwxr-x---  3   $USER $USER    4096 May 10  2022 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Sep  5  2013 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 23  2012 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jan 23  2015 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 23  2012 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 23  2012 public_ftp
drwxr-x---  3   $USER $USER    4096 May 26  2020 public_ftp
drwxr-x---  3   $USER $USER    4096 Oct  8  2018 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Jun 14  2014 public_ftp
drwxr-x---  3   $USER $USER    4096 Oct 30  2017 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Oct 23  2012 public_ftp
drwxr-x---  3   $USER $USER    4096 May 31  2022 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Aug 21  2017 public_ftp
drwxr-xr-x  3   $USER $USER    4096 Dec 19  2010 public_ftp

Code:

# ll /home/*/public_ftp|grep incoming
drwxr-xr-x 2   $USER $USER    4096 Nov 11  2014 incoming
drwxr-xr-x 2   $USER $USER    4096 Apr 20  2015 incoming
drwxr-xr-x 2   $USER $USER    4096 Jun  5  2016 incoming
drwxr-xr-x 2   $USER $USER    4096 Sep 23  2010 incoming
drwxr-xr-x 2   $USER $USER    4096 Sep 21  2010 incoming
drwx------ 2   $USER $USER    4096 Aug 29  2021 incoming
drwxrwxrwx 2   $USER $USER    4096 May 20  2017 incoming
drwx------ 2   $USER $USER    4096 Apr 24  2020 incoming
drwxr-xr-x 2   $USER $USER    4096 Feb  9  2006 incoming
drwxr-xr-x 2   $USER $USER    4096 Aug 15  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 Jan 15  2013 incoming
drwxr-xr-x 2   $USER $USER    4096 Jan  9  2019 incoming
drwx------ 2   $USER $USER    4096 Sep 16  2021 incoming
drwx------ 2   $USER $USER    4096 Apr  6  2020 incoming
drwxrwxrwx 2   $USER $USER    4096 Jun 22  2018 incoming
drwxr-xr-x 2   $USER $USER    4096 Jan 14  2016 incoming
drwxr-xr-x 2   $USER $USER    4096 Mar 11  2019 incoming
drwx------ 2   $USER $USER    4096 Aug 13  2021 incoming
drwxrwxrwx 2   $USER $USER    4096 Mar 14  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 22  2012 incoming
drwx------ 2   $USER $USER    4096 Mar 13  2020 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 22  2012 incoming
drwxr-xr-x 2   $USER $USER    4096 Feb 24  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 Jun 10  2014 incoming
drwx------ 2   $USER $USER    4096 Apr 18  2021 incoming
drwx------ 2   $USER $USER    4096 Jul  6  2021 incoming
drwxr-xr-x 2   $USER $USER    4096 May 13  2013 incoming
drwxr-xr-x 2   $USER $USER    4096 Nov  7  2013 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 22  2012 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 22  2012 incoming
drwxr-xr-x 2   $USER $USER    4096 Jun  1  2016 incoming
drwxrwxrwx 2   $USER $USER    4096 Feb  2  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 Feb 28  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 Jan 20  2015 incoming
drwxr-xr-x 2   $USER $USER    4096 Nov 27  2012 incoming
drwxr-xr-x 2   $USER $USER    4096 Feb 15  2006 incoming
drwxr-xr-x 2   $USER $USER    4096 Feb  6  2006 incoming
drwxr-xr-x 2   $USER $USER    4096 Mar 19  2018 incoming
drwxr-xr-x 2   $USER $USER    4096 Aug  1  2018 incoming
drwx------ 2   $USER $USER    4096 Jan 22 14:47 incoming
drwxr-xr-x 2   $USER $USER    4096 Mar 14  2014 incoming
drwxrwxrwx 2   $USER $USER    4096 Apr 29  2019 incoming
drwx------ 2   $USER $USER    4096 Apr 12  2021 incoming
drwxr-xr-x 2   $USER $USER    4096 Jul 26  2019 incoming
drwxr-xr-x 2   $USER $USER    4096 Feb 27  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 Aug 30  2017 incoming
drwx------ 2   $USER $USER    4096 Jul 14  2020 incoming
drwxrwxrwx 2   $USER $USER    4096 May 24  2016 incoming
drwxr-xr-x 2   $USER $USER    4096 Mar 15  2006 incoming
drwxr-xr-x 2   $USER $USER    4096 Nov  2  2015 incoming
drwxr-xr-x 2   $USER $USER    4096 Dec  6  2006 incoming
drwxrwxrwx 2   $USER $USER    4096 Nov 18  2018 incoming
drwx------ 2   $USER $USER    4096 Mar 10  2020 incoming
drwxr-xr-x 2   $USER $USER    4096 May 28  2018 incoming
drwx------ 2   $USER $USER    4096 Aug 29  2021 incoming
drwxr-xr-x 2   $USER $USER    4096 Sep 17  2015 incoming
drwxr-xr-x 2   $USER $USER    4096 Nov 22  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 May 14  2013 incoming
drwxr-xr-x 2   $USER $USER    4096 Jul 30  2012 incoming
drwxr-xr-x 2   $USER $USER    4096 Nov 27  2011 incoming
drwxr-xr-x 2   $USER $USER    4096 Nov  4  2011 incoming
drwxr-xr-x 2   $USER $USER    4096 Dec 28  2019 incoming
drwxr-xr-x 2   $USER $USER    4096 Feb  7  2014 incoming
drwxr-xr-x 2   $USER $USER    4096 Jan 12  2018 incoming
drwxr-xr-x 2   $USER $USER    4096 Jun  5  2019 incoming
drwx------ 2   $USER $USER    4096 Aug 29  2021 incoming
drwx------ 2   $USER $USER    4096 May 13  2021 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 22  2012 incoming
drwxr-xr-x 2   $USER $USER    4096 May 23  2014 incoming
drwxr-xr-x 2   $USER $USER    4096 Aug 21  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 Apr 22  2013 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 25  2016 incoming
drwxr-xr-x 2   $USER $USER    4096 Jul 25  2014 incoming
drwxr-xr-x 2   $USER $USER    4096 May 10  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 May 11  2015 incoming
drwx------ 2   $USER $USER    4096 Oct  5 20:24 incoming
drwxr-xr-x 2   $USER $USER    4096 Dec 22  2016 incoming
drwx------ 2   $USER $USER    4096 Apr 11  2022 incoming
drwxr-xr-x 2   $USER $USER    4096 Dec 20  2018 incoming
drwx------ 2   $USER $USER    4096 Apr  1  2020 incoming
drwxr-xr-x 2   $USER $USER    4096 Apr 25  2014 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct  1  2012 incoming
drwx------ 2   $USER $USER    4096 Oct  5 19:32 incoming
drwx------ 2   $USER $USER    4096 Feb  1  2020 incoming
drwxr-xr-x 2   $USER $USER    4096 Feb  2  2013 incoming
drwxr-xr-x 2   $USER $USER    4096 Jun 11  2015 incoming
drwxr-xr-x 2   $USER $USER    4096 Aug 10  2015 incoming
drwxrwxrwx 2   $USER $USER    4096 Aug 14  2017 incoming
drwxrwxrwx 2   $USER $USER    4096 Nov 22  2018 incoming
drwxrwxrwx 2   $USER $USER    4096 Nov 24  2015 incoming
drwxrwxrwx 2   $USER $USER    4096 Apr 29  2019 incoming
drwxr-xr-x 2   $USER $USER    4096 Feb 10  2013 incoming
drwxrwxrwx 2   $USER $USER    4096 Jul 17  2018 incoming
drwxrwxrwx 2   $USER $USER    4096 Dec 14  2018 incoming
drwxr-xr-x 2   $USER $USER    4096 Feb 16  2011 incoming
drwx------ 2   $USER $USER    4096 Mar 15  2020 incoming
drwxrwxrwx 2   $USER $USER    4096 Jul  5  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 Jan 10  2015 incoming
drwxr-xr-x 2   $USER $USER    4096 Nov  7  2012 incoming
drwxrwxrwx 2   $USER $USER    4096 Nov 13  2017 incoming
drwx------ 2   $USER $USER    4096 Aug 18  2019 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 23  2012 incoming
drwxrwxrwx 2   $USER $USER    4096 May  6  2019 incoming
drwx------ 2   $USER $USER    4096 May 29  2021 incoming
drwxr-xr-x 2   $USER $USER    4096 May 12  2015 incoming
drwxrwxrwx 2   $USER $USER    4096 May  3  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 23  2012 incoming
drwx------ 2   $USER $USER    4096 May 19  2021 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 29  2013 incoming
drwx------ 2   $USER $USER    4096 Sep  8  2021 incoming
drwx------ 2   $USER $USER    4096 May 10  2022 incoming
drwxr-xr-x 2   $USER $USER    4096 Sep  5  2013 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 23  2012 incoming
drwxr-xr-x 2   $USER $USER    4096 Sep 15  2015 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 23  2012 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 23  2012 incoming
drwx------ 2   $USER $USER    4096 May 26  2020 incoming
drwxrwxrwx 2   $USER $USER    4096 Oct  8  2018 incoming
drwxr-xr-x 2   $USER $USER    4096 Apr  5  2011 incoming
drwxrwxrwx 2   $USER $USER    4096 Oct 30  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 Oct 23  2012 incoming
drwx------ 2   $USER $USER    4096 May 31  2022 incoming
drwxr-xr-x 2   $USER $USER    4096 Aug 21  2017 incoming
drwxr-xr-x 2   $USER $USER    4096 Dec 19  2010 incoming

splaquet · Mar 31, 2023

...and as a quick update... after CHMODing those folders, my IOwait time has been hovering between 2%-20%. WOW

yeah, I do believe there's a real issue with your recent change.

cPRex · Mar 31, 2023

Thanks for that information - I've added it to the case for our developers to review.

splaquet · Mar 31, 2023

as a quick update... I've kept Glances open since my last post. IOwait time hasn't gone over 20% a single time, and has pretty consistently hovered around 5-15%. ...up until that change, 25% was GOOD, as it hovered between 35-80%.

...honestly, this is totally whackadoodle. thank god I stumbled upon this post, which I only discovered by looking at a failed backup email, noticing the

Code:

rsync: opendir "/home/*DOMAIN*/public_ftp" failed: Permission denied (13)

in the log, and then searching for it.

this has been happening for a few weeks. and it figures... because I wouldn't have EVER drawn *SUSPENDED ACCOUNTS* as the correlation between identical builds/configs on Server A & Server B ‍‍

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In Progress CPANEL-42332 - Backups of a Suspended Domain

Timmy.S

Member

cPRex

Jurassic Moderator

Timmy.S

Member

cPanelMary

QA Analyst II

Timmy.S

Member

splaquet

Well-Known Member

cPRex

Jurassic Moderator

splaquet

Well-Known Member

splaquet

Well-Known Member

cPRex

Jurassic Moderator

splaquet

Well-Known Member