Cpanel account not showing in WHM-->listaccounts

quietFinn

Well-Known Member
Feb 4, 2006
2,109
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Finland
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Root Administrator
After OS and cPanel installation there can't be any cPanel accounts, before you create them.
 
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SimpleSonic

Well-Known Member
Mar 24, 2023
186
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103
USA
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Root Administrator
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Prior to the reinstallation of Ubuntu and cPanel, did you have cPanel accounts on the server?

If so, I hope you had a backup of those accounts because reinstalling the OS and cPanel would have completely wiped the server of any existing data.
 
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cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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What the other two users said - if you wiped the server and reinstalled cPanel, all your data would have been removed.

If that isn't what happened and you are seeing a different scenario, please provide us with more details about how the serer got to this point.
 

SimpleSonic

Well-Known Member
Mar 24, 2023
186
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103
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I did wipe the server and reinstalled cPanel. How do I add a cPanel account again?
You would need to refer to your own backups to restore the accounts.

Hopefully you were doing proper offsite backups as you should have been.
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
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And just to extra confirm, your URL is similar to https://1.2.3.4:2087/cpsess##########/scripts5/wwwacctform, correct?

Can you check the cPanel error logs in /usr/local/cpanel/logs/error_log to see if anything shows up there when you access that page?

I would also recommend running "/scripts/upcp --force" to ensure the system is up to date.
 
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Sep 6, 2023
10
0
1
United States
cPanel Access Level
Root Administrator
This is the last part of the url I see on the WHM create new account page is".cprapid.com:2087/cpsess1459108674/scripts5/wwwacctform" this looks correct, except the "cprapid", not sure if that is important. I ran the "/scripts/upcp --force" command and updated the system. It did not fix the issue, unfortunately. I dont see any errors that look they could be coming from the "create new account" page. Is there one I should be looking for?
 

quietFinn

Well-Known Member
Feb 4, 2006
2,109
580
493
Finland
cPanel Access Level
Root Administrator
I think you should fix your server's hostname.
xxx.cprapid.com looks like a temporary hostname cPanel assigns to your server, and it's possible it's not resolving correctly.
 
Sep 6, 2023
10
0
1
United States
cPanel Access Level
Root Administrator

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