Cpanel inaccessible - VPS installation on OVH

[Vintsi]

Hello everyone,

We have just bought a VPS hosting on OVH. We started to follow the first steps of the documentation (change the password and the port number for the SSH through putty). However, we can't access Cpanel (please, see screenshots) via its url, which was in the email sent by OVH.

I tried to generate a new url, but it still doesn't work.

Any idea please ?

Best regards,

 

[cPRex]

Hey there! Are the cPanel ports open on the server's firewall? That would be the most likely explanation for why cPanel is installed but not accessible. We have a guide that lists the required ports here:

How to Configure Your Firewall for cPanel & WHM Services | cPanel & WHM Documentation

This document lists the ports that cPanel & WHM uses, and which services use each of these ports, to allow you to better configure your firewall.

docs.cpanel.net

Can you check that and see if that is the issue?

 

[quietFinn]

Did you try to connect using the IP addres of your VPS?
http://<IP_Address_of_your_VPS>/whm

 

[Vintsi]

Hi guys, thank you for your answers, and sorry for the late response.

Did you try to connect using the IP addres of your VPS?
http://<IP_Address_of_your_VPS>/whm

Unfortunately it didn't work.

Are the cPanel ports open on the server's firewall?

We didn't check this side. But instead, we decided to reinstall the entire VPS from the OVH Dashboard, so I can't tell if that was the real issue.

And now we can successfully access WHM and Cpanel.

Thank you all.

 

[cPRex]

I'm glad to hear things are working well for you now!