Feb 5, 2015
cPanel Access Level
Website Owner
I have purchased my server license from third party.
But due to non payment on due date they suspended my license which I paid later and they re actived it.
I, then uploaded some funds for next month. But due to some reason Due date past and they suspended my license again. I paid remaining amount and got invoice confirmation.
But my license is still suspended.
When I asked them they replied with this,

Thank you for reaching out to us regarding this issue. It is my pleasure to assist you today.

We contacted cPanel, and they mentioned due to cPanel expiry more than two times, we need to pay an additional month's charge to activate the license on this IP address. Please let me know so I can issue another invoice.
Why? Isn't this abusive?
Last edited by a moderator:


Jurassic Moderator
Staff member
Oct 19, 2014
cPanel Access Level
Root Administrator
Hey there! This doesn't sound like our normal procedure. We do sell licenses directly if you'd like to purchase one from us, but we can't intervene for problems with licenses purchased through a third-party.

If you'd like us to investigate this on our end you can open a ticket with our Customer Service team by contacting [email protected].