SOLVED cPanel Store doesn't work

clopezi

Well-Known Member
Mar 17, 2013
45
15
58
cPanel Access Level
Root Administrator
Hi,

I' trying to buy a license on the cPanel store and it's not working, constantly "too many redirects" error o "product list cannot be retrieved".

I've opened a ticket yesterday and it's awaiting response. I've checked cPanel social media accounts and KB base and nothing about it.

It's me or there is a problem? I've tried with other computers and I've the same problem.

Thanks
 
Last edited by a moderator:

dahnutz

Registered
Feb 2, 2007
4
0
151
Well, I have the same issue.
"I've opened a ticket yesterday and it's awaiting response." Good luck with that to you and to me, we will receive a reply in March. :(
 

dahnutz

Registered
Feb 2, 2007
4
0
151
cPanel store seems to work properly now.
However, this problem lasted for 2 days during which I, at least, managed to lose some customers. This problem unfortunately appeared between 2 invoicing cycles when a problem in the purchasing and licensing system is critical and should be treated with more responsibility.
I believe that transparency towards clients and between internal departments of cPanel should be much more emphasized.
 

clopezi

Well-Known Member
Mar 17, 2013
45
15
58
cPanel Access Level
Root Administrator
Hi,

It's solved now, thanks.

However, as @dahnutz said, the communication should be better, because if I don't ask about it, there's not any communication by the company, no status page, and I wasted many hours trying to make the purchase, thinking that it could be a problem with my browser, my cookie, my session...

I love cPanel for many years, but every year the price it's hiking and the customer service it's not improving, just the opposite. I submit a ticket to CloudLinux and I've answers in 5 minutes, I submit a ticket to cPanel and I've to wait to the next day. Please, take note of this feedback. Thanks!

Regards,
 

Asa IPGH

Registered
Mar 28, 2023
1
0
0
UK
cPanel Access Level
Root Administrator
@cPRex I'm experiencing the same issue today - infinite redirects trying to log in to cPanel Store / cPanel ID.
I've tried clearing cache an cookies and using an alternative browser.

Thanks in advance