SOLVED cPanel Swap issue

[batchenr]

Hi Everyone,

i have CentOS release 6.8 with Cpanel Version 11.58.0.12
Recently we expiriance an issue where swap is overloading .

two days ago i restarted services Apache&Mysql
and i saw swap is not going down so we had to use swapoff -a.

now it is back again to the same situation!

here is some more info :

[~]# free -h
total used free shared buffers cached
Mem: 7.7G 7.0G 730M 2.1G 219M 4.4G
-/+ buffers/cache: 2.4G 5.3G
Swap: 3.9G 2.3G 1.5G


[~]# swapon --summary
Filename Type Size Used Priority
/dev/dm-1 partition 4063228 2460648 -1

this is what using the swap now :
php 4396 kB
php 4396 kB
php 4364 kB
php 4360 kB
php 4096 kB
php 3936 kB
php 3932 kB
php 3780 kB
php 3764 kB
php 3756 kB
php 3644 kB
php 3640 kB
php 3580 kB
php 3504 kB
php 3504 kB
php 3292 kB
php 3284 kB
php 3208 kB
php 3088 kB
tailwatchd 3044 kB

 

[cPanelMichael]

Hello,

Feel free to open a support ticket using the link in my signature so we can take a closer look at your system and rule out any issues with the cPanel software. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[batchenr]

Hello,

Feel free to open a support ticket using the link in my signature so we can take a closer look at your system and rule out any issues with the cPanel software. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

hi thank you.
but before we opening a ticket can you give me some steps to do before ?
we dont want to give root access to the server and this is what you request when opening a ticket-

can you please give me more leads ?

 

[cPanelMichael]

Hello,

The following thread is useful when investigating the CPU/Memory usage on a system:

Troubleshooting high server loads on Linux servers

Thank you.

 

[batchenr]

Well thanks.
after some checking i discovered VMTOOLS trying to install itself got stuck and apparently it was what
swapping.
i could see this via vmtools log and when trying to edit Cpanel machine via vcenter it told me i cant make any changes as a vmtools is in a middle of installing.