cPanel & WHM update failure in upcp script

[raymond.b]

Hello,

We have recently been running into some issues with our clients WHM/Cpanel server.

This is the output from the latest update log:

[2023-03-15 04:42:04 +0000] - Processing command `/usr/local/cpanel/scripts/update-packages`
[2023-03-15 04:42:04 +0000] [/usr/local/cpanel/scripts/update-packages] checkyum version 22.3 (excludes: bind-chroot)
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] This system is receiving updates from CloudLinux Network server.
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Last metadata expiration check: 0:07:05 ago on Wed Mar 15 04:35:01 2023.
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Error:
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Problem 1: package libstdc++-devel-8.5.0-10.1.el8_6.alma.x86_64 requires libstdc++(x86-64) = 8.5.0-10.1.el8_6.alma, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both libstdc++-8.5.0-15.el8.alma.x86_64 and libstdc++-8.5.0-10.1.el8_6.alma.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package libstdc++-devel-8.5.0-10.1.el8_6.alma.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package libstdc++-8.5.0-10.1.el8_6.alma.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Problem 2: package libtiff-devel-4.0.9-21.el8.x86_64 requires libtiff(x86-64) = 4.0.9-21.el8, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both libtiff-4.0.9-23.el8.x86_64 and libtiff-4.0.9-21.el8.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package libtiff-devel-4.0.9-21.el8.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package libtiff-4.0.9-21.el8.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Problem 3: package libxml2-devel-2.9.7-13.el8_6.1.x86_64 requires libxml2(x86-64) = 2.9.7-13.el8_6.1, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both libxml2-2.9.7-15.el8.x86_64 and libxml2-2.9.7-13.el8_6.1.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package libxml2-devel-2.9.7-13.el8_6.1.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package libxml2-2.9.7-13.el8_6.1.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Problem 4: package rpm-build-4.14.3-24.el8_6.x86_64 requires rpm = 4.14.3-24.el8_6, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both rpm-4.14.3-24.el8_7.x86_64 and rpm-4.14.3-24.el8_6.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package rpm-build-4.14.3-24.el8_6.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package rpm-4.14.3-24.el8_6.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Problem 5: libgomp-8.5.0-10.1.el8_6.alma.i686 has inferior architecture
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package gcc-8.5.0-10.1.el8_6.alma.x86_64 requires libgomp = 8.5.0-10.1.el8_6.alma, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both libgomp-8.5.0-15.el8.alma.x86_64 and libgomp-8.5.0-10.1.el8_6.alma.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package libgomp-8.5.0-10.1.el8_6.alma.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package gcc-8.5.0-10.1.el8_6.alma.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Problem 6: package ghostscript-9.27-1.el8.x86_64 requires libgs(x86-64) = 9.27-1.el8, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both libgs-9.27-4.el8.x86_64 and libgs-9.27-1.el8.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package libgs-9.27-1.el8.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package ghostscript-9.27-1.el8.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Problem 7: package bind-lite-devel-32:9.11.36-3.el8_6.1.x86_64 requires libxml2-devel(x86-64), but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package libxml2-devel-2.9.7-13.el8_6.1.x86_64 requires libxml2(x86-64) = 2.9.7-13.el8_6.1, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package libxml2-devel-2.9.7-13.el8.x86_64 requires libxml2(x86-64) = 2.9.7-13.el8, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both libxml2-2.9.7-15.el8.x86_64 and libxml2-2.9.7-13.el8_6.1.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both libxml2-2.9.7-15.el8.x86_64 and libxml2-2.9.7-13.el8.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package python3-libxml2-2.9.7-15.el8.x86_64 requires libxml2(x86-64) = 2.9.7-15.el8, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package python3-libxml2-2.9.7-13.el8_6.1.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package bind-lite-devel-32:9.11.36-3.el8_6.1.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Problem 8: package rpmdevtools-8.10-8.el8.noarch requires rpm-build >= 4.4.2.3, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package rpm-build-4.14.3-24.el8_6.x86_64 requires rpm = 4.14.3-24.el8_6, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package rpm-build-4.14.3-23.el8.x86_64 requires rpm = 4.14.3-23.el8, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both rpm-4.14.3-24.el8_7.x86_64 and rpm-4.14.3-24.el8_6.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both rpm-4.14.3-24.el8_7.x86_64 and rpm-4.14.3-23.el8.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package rpm-libs-4.14.3-24.el8_7.x86_64 requires rpm = 4.14.3-24.el8_7, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package rpmdevtools-8.10-8.el8.noarch
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package rpm-libs-4.14.3-24.el8_6.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Problem 9: problem with installed package rpm-build-4.14.3-24.el8_6.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package rpm-build-4.14.3-24.el8_6.x86_64 requires rpm = 4.14.3-24.el8_6, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both rpm-4.14.3-24.el8_7.x86_64 and rpm-4.14.3-24.el8_6.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package rpm-libs-4.14.3-24.el8_7.x86_64 requires rpm = 4.14.3-24.el8_7, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package python3-rpm-4.14.3-24.el8_7.x86_64 requires rpm-libs(x86-64) = 4.14.3-24.el8_7, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package python3-rpm-4.14.3-24.el8_6.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] Problem 10: problem with installed package rpmdevtools-8.10-8.el8.noarch
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package rpmdevtools-8.10-8.el8.noarch requires rpm-build >= 4.4.2.3, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package rpm-build-4.14.3-24.el8_6.x86_64 requires rpm = 4.14.3-24.el8_6, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package rpm-build-4.14.3-23.el8.x86_64 requires rpm = 4.14.3-23.el8, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both rpm-4.14.3-24.el8_7.x86_64 and rpm-4.14.3-24.el8_6.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install both rpm-4.14.3-24.el8_7.x86_64 and rpm-4.14.3-23.el8.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package rpm-libs-4.14.3-24.el8_7.x86_64 requires rpm = 4.14.3-24.el8_7, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package rpm-build-libs-4.14.3-24.el8_7.x86_64 requires rpm-libs(x86-64) = 4.14.3-24.el8_7, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - package rpm-build-libs-4.14.3-24.el8_7.x86_64 requires rpm-libs(x86-64) = 4.14.3-24.el8_7, but none of the providers can be installed
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] - cannot install the best update candidate for package rpm-build-libs-4.14.3-24.el8_6.x86_64
[2023-03-15 04:42:07 +0000] [/usr/local/cpanel/scripts/update-packages] (try to add '--allowerasing' to command line to replace conflicting packages or '--skip-broken' to skip uninstallable packages or '--nobest' to use not only best candidate packages)

I have recently rebooted the server as there was some pending updates.

Any insight would be very helpful.

Thanks!

 

[cPRex]

Hey there! This looks like an issue with Yum/DNF where the classic combination of commands may help resolve the issue:

yum clean all
yum makecache
yum update

If that doesn't resolve the issue, it could be worth trying the "dnf update --nobest" command to see if that allows the update to work properly. It is important to note that these issues are on the OS-level and not related to the cPanel tools.