DNS Error Occurred , DKIM,SPF

[dxb04]

I was trying to enable DKIM and add a DNS record for a domain ,,

At the page " Enable DKIM/SPF Globally "
I click proceed to enable the feature , and wait for a long time , but nothing happen

I check at " Email Deliverability" page and i found there a DNS Error ( Screenshot attached )

In general , how to enable DKIM and why i got this error ?

 

[JIKOmetrix]

It looks like it was not able to update DNS. Do any of the DNS zones show DKIM entry?
Is DNS running on the server?

 

[dxb04]

It looks like it was not able to update DNS. Do any of the DNS zones show DKIM entry?
Is DNS running on the server?

I add a DKIM entry to one of the domains as i want to use an external email service provider ..

I think it is running ..
the websites running too ..

is there any command that may help to check the status of DNS ?

 

[JIKOmetrix]

at terminal use something like systemctl status named

 

[dxb04]

at terminal use something like systemctl status named

This is the result


[[email protected] ~]# systemctl status named
â named.service - Berkeley Internet Name Domain (DNS)
Loaded: loaded (/usr/lib/systemd/system/named.service; disabled; vendor preset: disabled)
Drop-In: /etc/systemd/system/named.service.d
ââcpanel.conf
Active: inactive (dead)



 

[JIKOmetrix]

Like it says, it is dead

Try this now.

systemctl restart named
systemctl status named

 

[JIKOmetrix]

Sorry just noticed that your DNS is disabled?
Is this your server or reseller account?

 

[dxb04]

Sorry just noticed that your DNS is disabled?
Is this your server or reseller account?

It is my server

 

[dxb04]

Like it says, it is dead

Try this now.

systemctl restart named
systemctl status named

This was the result of the last command "systemctl status named"


â named.service - Berkeley Internet Name Domain (DNS)
Loaded: loaded (/usr/lib/systemd/system/named.service; disabled; vendor preset: disabled)
Drop-In: /etc/systemd/system/named.service.d
ââcpanel.conf
Active: active (running) since Tue 2023-03-07 01:43:26 +04; 9s ago
Process: 18225 ExecStart=/usr/sbin/named -u named -c ${NAMEDCONF} $OPTIONS (code=exited, status=0/SUCCESS)
Process: 18220 ExecStartPre=/bin/bash -c if [ ! "$DISABLE_ZONE_CHECKING" == "yes" ]; then /usr/sbin/named-checkconf -z "$NAMEDCONF"; else echo "Checking of zone files is disabled"; fi (code=exited, status=0/SUCCESS)
Main PID: 18226 (named)
CGroup: /system.slice/named.service
ââ18226 /usr/sbin/named -u named -c /etc/named.conf

Mar 07 01:43:25 web.com named[18226]: automatic empty zone: view internal: EMPTY.AS112.ARPA
Mar 07 01:43:25 web.com named[18226]: automatic empty zone: view internal: HOME.ARPA
Mar 07 01:43:25 web.com named[18226]: none:104: 'max-cache-size 90%' - setting to 57644MB (out of 64048MB)
Mar 07 01:43:25 web.com named[18226]: set up managed keys zone for view external, file 'external.mkeys'
Mar 07 01:43:25 web.com named[18226]: none:104: 'max-cache-size 90%' - setting to 57644MB (out of 64048MB)
Mar 07 01:43:25 web.com named[18226]: configuring command channel from '/etc/rndc.key'
Mar 07 01:43:25 web.com named[18226]: command channel listening on 127.0.0.1#953
Mar 07 01:43:25 web.com named[18226]: configuring command channel from '/etc/rndc.key'
Mar 07 01:43:25 web.com named[18226]: command channel listening on ::1#953
Mar 07 01:43:26 web.com systemd[1]: Started Berkeley Internet Name Domain (DNS).



 

[JIKOmetrix]

Then you need to go into WHM and enable a DNS service in the service configuration -> Nameserver Selection section.

 

[dxb04]

Then you need to go into WHM and enable a DNS service in the service configuration -> Nameserver Selection section.

Is it possible through ssh ?!

 

[JIKOmetrix]

Then you were able to restart the server? I see it is now running 9s.

retry try the DKIM setup.

 

[dxb04]

Is it possible through ssh ?!

The result of "systemctl status named"
Shows every thing is running ?

Or you mean i have to restart the server ?!

 

[JIKOmetrix]

No sorry, retry try the DKIM setup now.

 

[dxb04]

No sorry, retry try the DKIM setup now.

Through WHM ?
Or there is a way to do it through SSH ?
If yes , may i know it ?

 

[cPRex]

The output of "dead" is normal from the systemctl command mentioned earlier, and is likely not relevant to your DNS issues. This is because modern cPanel servers use PowerDNS so you'll see the PDNS process running as the "named" user on the system if you check ps aux:

# ps aux | grep named
named    2911610  0.0  0.9 1174812 35740 ?       Ssl  Feb22   2:21 /usr/sbin/pdns_server --socket-dir=/run/pdns --guardian=no --daemon=no --disable-syslog --log-timestamp=no --write-pid=no

You'll want to check the zone file to see if the records were added.

 

[JIKOmetrix]

Through WHM ?
Or there is a way to do it through SSH ?
If yes , may i know it ?

whm

 

[dxb04]

The output of "dead" is normal from the systemctl command mentioned earlier, and is likely not relevant to your DNS issues. This is because modern cPanel servers use PowerDNS so you'll see the PDNS process running as the "named" user on the system if you check ps aux:

# ps aux | grep named
named    2911610  0.0  0.9 1174812 35740 ?       Ssl  Feb22   2:21 /usr/sbin/pdns_server --socket-dir=/run/pdns --guardian=no --daemon=no --disable-syslog --log-timestamp=no --write-pid=no

You'll want to check the zone file to see if the records were added.

Like so : ?


[[email protected] ~]# ps aux | grep named
named 18499 0.0 0.0 515188 12716 ? Ssl 01:45 0:00 /usr/sbin/pdns_server --guardian=no --daemon=no --disable-syslog --log-timestamp=no --write-pid=no
root 20329 0.0 0.0 112808 976 pts/0 S+ 02:01 0:00 grep --color=auto named
[[email protected] ~]# named 2911610 0.0 0.9 1174812 35740 ? Ssl Feb22 2:21 /usr/sbin/pdns_server --socket-dir=/run/pdns --guardian=no --daemon=no --disable-syslog --log-timestamp=no --write-pid=no
usage: named [-4|-6] [-c conffile] [-d debuglevel] [-E engine] [-f|-g]
[-n number_of_cpus] [-p port] [-s] [-S sockets] [-t chrootdir]
[-u username] [-U listeners] [-m {usage|trace|record|size|mctx}]
usage: named [-v|-V]
named: extra command line arguments



Or you you meant to change "named" with system user "root" ?!

 

[cPRex]

Yes, that output is also normal.

 

[dxb04]

Yes, that output is also normal.

Is there any other steps to do ?
Or just to setup DKIM ?