Domain has exceeded the max defers and failures per hour


Apr 1, 2014
cPanel Access Level
DataCenter Provider
We had a user who hit the configured "max defers and failures per hour" limit set for the plan. After checking "why" it happened we wanted to "reset" the value/limit so that the user could continue what they were doing. I was not able to find any information on how to "reset" this counter before the cooling off time period expired.

For now I set the user account to "no limit" and then back to the set limit to see if that would to the trick, but I'm not sure if this is the best/correct/supported way to do it.

How can we allow the domain to send again prior to expiration ? CLI or WHM/CPANEL options are welcome.