elevation - step 4 failed

[penhole]

Any suggestions on fixing the attached error?

/command failed. Fix it and run command. at /usr/local/cpanel/scripts/elevate-cpanel line 40

 

[cPanelWilliam]

Hey! Based on the screenshot, the Elevate process failed because the server could not resolve repo.almalinux.org. If you run a command such as curl repo.almalinux.org from the command line on the server, can it resolve repo.almalinux.org? These DNS resolution problems are often due to networking or DNS resolver issues. If your server is having trouble resolving domains, using a different DNS resolver might help:

How to find the best DNS resolver and save it in WHM

 

[penhole]

your most likely right. I tried the curl and it failed. also upon reboot from step 3 to 4 I now have the firewall annoying displaying in the terminal constantly. i tried to shut down firewalld but it isn't running.

 

[cPanelWilliam]

I'd suggest running curl -4 repo.almalinux.org to see if your server can resolve repo.almalinux.org without IPv6. If that curl command can resolve repo.almalinux.org, it indicates an IPv6 networking issue on the server. In that case, disabling IPv6 could help to allow the Elevate process to continue past stage 4:

How to Disable IPv6

If that curl -4 command also fails, I suggest swapping DNS resolvers as outlined in the article I linked earlier. If you continue to face issues with Elevate after trying these steps, I would recommend opening a ticket with our team so we could take a closer look with server access.

 

[penhole]

It feels like a routing issue as I am unable to resolve DNS or hit any IP externally.

 

[SimpleSonic]

What do you have set for your resolvers?:

/etc/resolv.conf

Try using:

nameserver 8.8.8.8
nameserver 8.8.4.4