email reply links show numbers

[allenmart]

Hello everyone, can you please help me, I try everything and out ideas, I even contact to Godaddy hosting support ( more likely its from hosting problem) and they cant help me with cpanel emails.
Problems with emails every time if I got email with links and when I click reply email, its show numbers Screenshot how I can fix it and remove this numbers? in cPanel I use Screenshot for email its setup on Godaddy.com its only one optional maybe it's coming from roundcube and I need to contact support
of course I setup website email and my link for my website its attached in emails so every emails what I reply to customers with number 1 by my links

 

[cPRex]

Hey there! In the screenshot, it shows that the message is sent from Outlook. Are you sending the original message from Outlook or does this happen on any message on the system?

 

[allenmart]

Hey there! In the screenshot, it shows that the message is sent from Outlook. Are you sending the original message from Outlook or does this happen on any message on the system?

Yes it happens with every emails so I talk to hosting Godaddy and looks like problem with html if click plant text and click reply numbers is gone, but if I view my emails in html and click on reply numbers show

 

[cPRex]

Can you see if you have a signature configured in Outlook that could be causing this? I'm not finding anything on the cPanel or Roundcube side of things that would cause this, as the data seems to be in the email itself.

https://answers.microsoft.com/en-us...messages/3665940e-cc85-40b2-8913-de9f934ecee6

 

[allenmart]

Can you see if you have a signature configured in Outlook that could be causing this? I'm not finding anything on the cPanel or Roundcube side of things that would cause this, as the data seems to be in the email itself.

https://answers.microsoft.com/en-us...messages/3665940e-cc85-40b2-8913-de9f934ecee6

why you keep talk to me about outlook, nothing to do with outlook, I don't work with outlook, all my emails I look directly from desktop or my laptop go to cPanel and then emails any emails coming from different hostings, and from my own website,

 

[allenmart]

any emails I even got automatic email from this website and when I click to reply its show numbers again because attach links.

 

[cPRex]

Thanks for the additional details - I just wanted to confirm this wasn't part of a certain Outlook signature.

I did some additional research on this and it seems that this is normal Roundcube behavior when replying via plaintext to an HTML email that contains a link. We can see this in the Roundcube code here:

**
     * Contains URL addresses from links to be rendered in plain text.
     *
     * @var array $_link_list
     * @see self::_build_link_list()
     */
    protected $_link_list = [];

    /**
     * Links handling.
     * - 0 if links should be removed
     * - 1 if a table of link URLs should be listed after the text
     * - 2 if the link should be displayed to the original point in the text they appeared
     *
     * @var int $_links_mode
     */
    protected $_links_mode = 1;

And you'll see that protected links option creates the [] box.

So this seems to be working normally at this time.

 

[allenmart]

Thanks for the additional details - I just wanted to confirm this wasn't part of a certain Outlook signature.

I did some additional research on this and it seems that this is normal Roundcube behavior when replying via plaintext to an HTML email that contains a link. We can see this in the Roundcube code here:

**
     * Contains URL addresses from links to be rendered in plain text.
     *
     * @var array $_link_list
     * @see self::_build_link_list()
     */
    protected $_link_list = [];

    /**
     * Links handling.
     * - 0 if links should be removed
     * - 1 if a table of link URLs should be listed after the text
     * - 2 if the link should be displayed to the original point in the text they appeared
     *
     * @var int $_links_mode
     */
    protected $_links_mode = 1;

And you'll see that protected links option creates the [] box.

So this seems to be working normally at this time.

so I guess nothing I can do about it? when I switch on plant text its show fine without number, but if its html and have links and click reply it show number by links on text field.

 

[cPRex]

That's correct - this is expected behavior from Roundcube.