Enter a second email address to receive account notifications and password reset confirmations. Notifications not sent...

[Amiga500]

Under Contact Information from the Webmail home page, you have a primary and secondary contact address set up to receive account notifications and password reset confirmations. We know that the Reset Password feature from the Webmail login page isn't functioning and a case is opened for that, but what about when you reset your password from within Webmail under Password & Security? Shouldn't you receive a password reset confirmation? That apparently doesn't work.

 

[cPRex]

Hey hey! I'm not sure I've ever heard of a password reset confirmation anywhere in the interface. I'm not finding much in the documentation about this one either. Can you let me know specifically where you're seeing details to tell you to expect such an email?

 

[Amiga500]

 

[cPRex]

Oh right, on that page! I did some testing and it seems this is also broken by default as part of the other password reset case. I've also created a case with our documentation team as we don't say what that notification should be doing in our page here: Edit Your Settings in Webmail | cPanel & WHM Documentation

I'm sorry I don't have better news on this one!

 

[Amiga500]

Okay thank you for checking. Hopefully this will all get resolved at some point, especially the password reset feature on the Webmail login page.