SOLVED Error: cPanel & WHM update failure in upcp script

A

avinash.pudota

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Jan 27, 2013
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Hi,
My daily update cron is failing from past 1 month. I am getting below error


[2023-02-06 00:37:08 +0530] E [/usr/local/cpanel/scripts/update-packages] The “/usr/local/cpanel/scripts/update-packages” command (process 1060954) reported error number 1 when it ended.
...
[2023-02-06 00:37:29 +0530] Processing: Checking CloudLinux installation
[2023-02-06 00:37:29 +0530] - Processing command `/usr/local/cpanel/bin/cloudlinux_update`
[2023-02-06 00:37:29 +0530] - Finished command `/usr/local/cpanel/bin/cloudlinux_update` in 0.255 seconds
[2023-02-06 00:37:29 +0530] Processing: Updating plugins data cache
[2023-02-06 00:37:29 +0530] - Processing command `/usr/local/cpanel/bin/refresh_plugin_cache`
[2023-02-06 00:37:29 +0530] - Finished command `/usr/local/cpanel/bin/refresh_plugin_cache` in 0.012 seconds
[2023-02-06 00:37:29 +0530] Processing: Ensuring SSL certificate information for CCS is up to date.
[2023-02-06 00:37:29 +0530] - Processing command `/usr/local/cpanel/scripts/ccs-check --run --ssl`
[2023-02-06 00:37:29 +0530] - Finished command `/usr/local/cpanel/scripts/ccs-check --run --ssl` in 0.005 seconds
[2023-02-06 00:37:29 +0530] Processing: Ensure cpanel-plugins yum repo exists
[2023-02-06 00:37:30 +0530] - Finished in 0.809 seconds
[2023-02-06 00:37:30 +0530] Processing: Checking Addon Licenses
[2023-02-06 00:37:30 +0530] - Finished in 0.001 seconds
[2023-02-06 00:37:30 +0530] Processing: Updating Public Suffix List
[2023-02-06 00:37:30 +0530] Processing: Checking End Of Life for current version.
[2023-02-06 00:37:30 +0530] - Finished in 0.034 seconds
[2023-02-06 00:37:30 +0530] Processing:
[2023-02-06 00:37:30 +0530] Maintenance complete.
=> Log closed Mon Feb 6 00:37:30 2023


I ran "/scripts/update-packages" manually and i got below error.

[root@s1 ~]# /scripts/update-packages
checkyum version 22.3 (excludes: bind-chroot)
This system is receiving updates from CloudLinux Network server.
Last metadata expiration check: 3:12:23 ago on Mon Feb 6 06:22:17 2023.
Error:
Problem 1: package alt-libgd-2.3.3-3.el8.x86_64 requires libavif.so.14()(64bit), but none of the providers can be installed
- cannot install both libavif-0.10.1-3.el8.x86_64 and libavif-0.11.1-2.el8.x86_64
- cannot install the best update candidate for package alt-libgd-2.3.3-2.el8.x86_64
- problem with installed package libavif-0.11.1-2.el8.x86_64
Problem 2: package alt-php81-gd-8.1.14-1.el8.x86_64 requires libavif.so.14()(64bit), but none of the providers can be installed
- cannot install both libavif-0.10.1-3.el8.x86_64 and libavif-0.11.1-2.el8.x86_64
- cannot install the best update candidate for package libavif-0.11.1-2.el8.x86_64
- cannot install the best update candidate for package alt-php81-gd-8.1.13-3.el8.x86_64
(try to add '--allowerasing' to command line to replace conflicting packages or '--skip-broken' to skip uninstallable packages or '--nobest' to use not only best candidate packages)
(XID 3brkhp) “/usr/bin/yum” reported error code “1” when it ended:

How do i fix this issue. I am using Cloudlinux 8.7

Thanks.
 
Last edited:
andrew.n

andrew.n

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Jun 9, 2020
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Flush out the yum/dnf cache first and then trigger a fresh update command that might help you. Otherwise, clean the cache and check if any package conflicts, and then check for updates as shown below

Raw
# dnf clean all
# dnf check
# dnf check-update
# dnf update

otherwise CL support should be able to assist further here.
 
Last edited:
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A

avinash.pudota

Well-Known Member
Jan 27, 2013
57
7
58
India
cPanel Access Level
Root Administrator
Hi,

Below is the output. "yum check-update" is behaving strangely. "CloudLinux 8 EasyApache4" is downloading very slowly at average of 40 kB/s and after reaching around 70% it is falling back to 30% and it is looping like this.

Below is the full output. "yum check-update" is still running.


root@s1 ~]# yum clean all
This system is receiving updates from CloudLinux Network server.
85 files removed


[root@s1 ~]# yum check
This system is receiving updates from CloudLinux Network server.


[root@s1 ~]# yum check-update
This system is receiving updates from CloudLinux Network server.
EA4 ( EasyApache 4 ) 685 kB/s | 3.2 MB 00:04
cPanel Addons Production Feed 14 kB/s | 8.9 kB 00:00
cPanel Plugins project 322 kB/s | 518 kB 00:01
cloudlinux-x86_64-server-8 8.0 MB/s | 14 MB 00:01
MySQL Connectors Community 933 kB/s | 88 kB 00:00
MySQL Tools Community 5.6 MB/s | 650 kB 00:00
MySQL 8.0 Community Server 18 MB/s | 2.7 MB 00:00
AlmaLinux 8.7 - AppStream 11 MB/s | 11 MB 00:01
AlmaLinux 8.7 - BaseOS 4.2 MB/s | 4.0 MB 00:00
AlmaLinux 8.7 - PowerTools 3.3 MB/s | 3.0 MB 00:00
cl-mysql 3.5 kB/s | 16 kB 00:04
AlmaLinux 8.7 - PowerTools 3.7 MB/s | 3.0 MB 00:00
CloudLinux 8 EasyApache4 51% [==========================- ] 36 kB/s | 2.1 MB 00:58 ETA
 
A

avinash.pudota

Well-Known Member
Jan 27, 2013
57
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58
India
cPanel Access Level
Root Administrator
At last it failed with below error.

Error: Failed to download metadata for repo 'cl-ea4': Yum repo downloading error: Downloading error(s): repodata/ecb11a93d5fb850ceee45868139e69f7c22b9db023c0b60f27c4687aa91cb4d5-filelists.xml.gz - Cannot download, all mirrors were already tried without success
 
cPRex

cPRex

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Thanks for the additional details. It sounds like there are network issues on your server leading the failure of the updates, since you are experiencing such a slow download speed. I would recommend reaching out to your datacenter about this issue and they should be able to get that resolved.

Once the network speed is working how we expect, I would also anticipate that the updates work properly as well.
 
A

avinash.pudota

Well-Known Member
Jan 27, 2013
57
7
58
India
cPanel Access Level
Root Administrator
Hi, remaining all were downloaded quickly within 1 or 2 seconds as you can see from yum check-update output. If there was a network issue why would remaining steps download quickly.
All sites are working fine without network issue, I even transferred all cpanel backups to remote destination on 1st Feb. Around 80GB was transferred constantly at 20 to 25 MB/s.

Should i try restarting server?
 
cPRex

cPRex

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Here's the error we want to explore:

Code: 
Error: Failed to download metadata for repo 'cl-ea4':
Can you check your repositories and find which one has cl-ea4 in the name? Once you have that, you can open the repository file to see the URL being used, and determine if that is active.

If not, the issue could simply be disabling that repository on the system.
 
A

avinash.pudota

Well-Known Member
Jan 27, 2013
57
7
58
India
cPanel Access Level
Root Administrator
yum repolist
This system is receiving updates from CloudLinux Network server.
repo id repo name
EA4 EA4 ( EasyApache 4 )
Mysql-connectors-community MySQL Connectors Community
Mysql-tools-community MySQL Tools Community
Mysql80-community MySQL 8.0 Community Server
appstream AlmaLinux 8.7 - AppStream
baseos AlmaLinux 8.7 - BaseOS
cl-ea4 CloudLinux 8 EasyApache4
cl-mysql-meta cl-mysql
cloudlinux-PowerTools AlmaLinux 8.7 - PowerTools
cloudlinux-ea4-rollout-1 CloudLinux-EA4-8 - Gradual Rollout Slot 1
cloudlinux-ea4-rollout-10 CloudLinux-EA4-8 - Gradual Rollout Slot 10
cloudlinux-ea4-rollout-2 CloudLinux-EA4-8 - Gradual Rollout Slot 2
cloudlinux-ea4-rollout-3 CloudLinux-EA4-8 - Gradual Rollout Slot 3
cloudlinux-ea4-rollout-4 CloudLinux-EA4-8 - Gradual Rollout Slot 4
cloudlinux-ea4-rollout-5 CloudLinux-EA4-8 - Gradual Rollout Slot 5
cloudlinux-ea4-rollout-6 CloudLinux-EA4-8 - Gradual Rollout Slot 6
cloudlinux-ea4-rollout-7 CloudLinux-EA4-8 - Gradual Rollout Slot 7
cloudlinux-ea4-rollout-8 CloudLinux-EA4-8 - Gradual Rollout Slot 8
cloudlinux-ea4-rollout-9 CloudLinux-EA4-8 - Gradual Rollout Slot 9
cloudlinux-rollout-1 CloudLinux-8 - Gradual Rollout Slot 1
cloudlinux-rollout-10 CloudLinux-8 - Gradual Rollout Slot 10
cloudlinux-rollout-2 CloudLinux-8 - Gradual Rollout Slot 2
cloudlinux-rollout-3 CloudLinux-8 - Gradual Rollout Slot 3
cloudlinux-rollout-4 CloudLinux-8 - Gradual Rollout Slot 4
cloudlinux-rollout-5 CloudLinux-8 - Gradual Rollout Slot 5
cloudlinux-rollout-6 CloudLinux-8 - Gradual Rollout Slot 6
cloudlinux-rollout-7 CloudLinux-8 - Gradual Rollout Slot 7
cloudlinux-rollout-8 CloudLinux-8 - Gradual Rollout Slot 8
cloudlinux-rollout-9 CloudLinux-8 - Gradual Rollout Slot 9
cloudlinux-x86_64-server-8 cloudlinux-x86_64-server-8
cpanel-addons-production-feed cPanel Addons Production Feed
cpanel-plugins cPanel Plugins project
epel Extra Packages for Enterprise Linux 8 - x86_64
imunify360 EL-8 - Imunify360
imunify360-rollout-1 Imunify360 - Gradual Rollout Slot 1
imunify360-rollout-2 Imunify360 - Gradual Rollout Slot 2
imunify360-rollout-3 Imunify360 - Gradual Rollout Slot 3
imunify360-rollout-4 Imunify360 - Gradual Rollout Slot 4
powertools AlmaLinux 8.7 - PowerTools
wp-toolkit-cpanel WordPress Toolkit for cPanel
wp-toolkit-thirdparties WordPress Toolkit third parties
Click to expand...
 
A

avinash.pudota

Well-Known Member
Jan 27, 2013
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No, I have cl-mysql.repo and EA4.repo but no cl-ea4


repo idrepo name
EA4EA4 (EasyApache 4)
Mysql-connectors-communityMySQL Connectors Community
Mysql-tools-communityMySQL Tools Community
Mysql80-communityMySQL 8.0 Community Server
appstreamAlmaLinux 8.7 - AppStream
baseosAlmaLinux 8.7 - BaseOS
cl-ea4CloudLinux 8 EasyApache4
cl-mysql-metacl-mysql
cloudlinux-PowerToolsAlmaLinux 8.7 - PowerTools
cloudlinux-ea4-rollout-1CloudLinux-EA4-8 - Gradual Rollout Slot 1
cloudlinux-ea4-rollout-10CloudLinux-EA4-8 - Gradual Rollout Slot 10
cloudlinux-ea4-rollout-2CloudLinux-EA4-8 - Gradual Rollout Slot 2
cloudlinux-ea4-rollout-3CloudLinux-EA4-8 - Gradual Rollout Slot 3
cloudlinux-ea4-rollout-4CloudLinux-EA4-8 - Gradual Rollout Slot 4
cloudlinux-ea4-rollout-5CloudLinux-EA4-8 - Gradual Rollout Slot 5
cloudlinux-ea4-rollout-6CloudLinux-EA4-8 - Gradual Rollout Slot 6
cloudlinux-ea4-rollout-7CloudLinux-EA4-8 - Gradual Rollout Slot 7
cloudlinux-ea4-rollout-8CloudLinux-EA4-8 - Gradual Rollout Slot 8
cloudlinux-ea4-rollout-9CloudLinux-EA4-8 - Gradual Rollout Slot 9
cloudlinux-rollout-1CloudLinux-8 - Gradual Rollout Slot 1
cloudlinux-rollout-10CloudLinux-8 - Gradual Rollout Slot 10
cloudlinux-rollout-2CloudLinux-8 - Gradual Rollout Slot 2
cloudlinux-rollout-3CloudLinux-8 - Gradual Rollout Slot 3
cloudlinux-rollout-4CloudLinux-8 - Gradual Rollout Slot 4
cloudlinux-rollout-5CloudLinux-8 - Gradual Rollout Slot 5
cloudlinux-rollout-6CloudLinux-8 - Gradual Rollout Slot 6
cloudlinux-rollout-7CloudLinux-8 - Gradual Rollout Slot 7
cloudlinux-rollout-8CloudLinux-8 - Gradual Rollout Slot 8
cloudlinux-rollout-9CloudLinux-8 - Gradual Rollout Slot 9
cloudlinux-x86_64-server-8cloudlinux-x86_64-server-8
cpanel-addons-production-feedcPanel Addons Production Feed
cpanel-pluginscPanel Plugins project
epelExtra Packages for Enterprise Linux 8 - x86_64
imunify360EL-8 - Imunify360
imunify360-rollout-1Imunify360 - Gradual Rollout Slot 1

Below is the full directory listing of /etc/yum.repos.d

almalinux-appstream.repo
almalinux.repo.rpmsave
cloudlinux-ea4-testing.repo
epel.repo
almalinux-baseos.repo
almalinux-resilientstorage.repo
cloudlinux-imunify360.repo
epel-testing-modular.repo
almalinux-devel.repo
almalinux-resilientstorage.repo.rpmsave
cloudlinux.repo
epel-testing.repo
almalinux-extras.repo
cl-mysql.repo
cloudlinux-rollout.repo
imunify360.repo
almalinux-ha.repo
cloudlinux-compat.repo
cPAddons.repo
imunify360-testing.repo
almalinux-ha.repo.rpmsave
cloudlinux-ea4-experimental.repo
cpanel-plugins.repo
imunify-rollout.repo
almalinux-powertools.repo
cloudlinux-ea4.repo
EA4.repo
Mysql80.repo
almalinux-powertools.repo.rpmsave
cloudlinux-ea4-rollout.repo
epel-modular.repo
wp-toolkit-cpanel.repo
 
cPRex

cPRex

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I just built a new CloudLinux 8 machine so I can test this. The repo name will be the data in the right column, so you'll have cloudlinux-ea4.repo in your file list. I would expect that /etc/yum.repos.d/cloudlinux-ea4.repo exists.

The URL in that file should be the following, as only the top section is enabled:

Code: 
baseurl=https://repo.cloudlinux.com/cloudlinux/EA4/$releasever/updates/$basearch/
Do you have a different URL in your file?
 
A

avinash.pudota

Well-Known Member
Jan 27, 2013
57
7
58
India
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Root Administrator
Yes, I have this file and below is the data in the file.


[cl-ea4]
name=CloudLinux $releasever EasyApache4
baseurl=https://repo.cloudlinux.com/cloudlinux/EA4/$releasever/updates/$basearch/
gpgcheck=1
enabled=1
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-CloudLinux

[cl-ea4-debuginfo]
name=CloudLinux $releasever EasyApache4 - debuginfo
baseurl=https://repo.cloudlinux.com/cloudlinux/EA4/$releasever/updates/$basearch-debug/
gpgcheck=1
enabled=0
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-CloudLinux

[cl-ea4-sources]
name=CloudLinux $releasever EasyApache4 - sources
baseurl=https://repo.cloudlinux.com/cloudlinux/EA4/$releasever/updates/src/
gpgcheck=1
enabled=0
gpgkey=file:///etc/pki/rpm-gpg/RPM-GPG-KEY-CloudLinux
 
cPRex

cPRex

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That certainly looks good to me. I think it's time to create a ticket with our team so we can check this out. If your CloudLinux license isn't purchased through cPanel, it might be best to contact them directly for this issue.
 
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