Error creating account

C

Claudio Magalhaes

Registered
May 21, 2019
1
0
1
Lauro de Freitas, Bahia, Brasil
cPanel Access Level
Root Administrator
Good morning everyone!
I'm having trouble trying to create an account in WHM.
When I include all the account data I want to add and click create. The following message appears:

Account Creation Status: failed

(XID rfazgd) The domain "example.com.br" already exists in the user data.

Can anyone here help me?
 

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GOT

GOT

Get Proactive!
PartnerNOC
Apr 8, 2003
1,780
332
363
Chesapeake, VA
cPanel Access Level
DataCenter Provider
I would start by running

/scripts/whoowns example.com.br

If it returns a user name, then look in their cpanel for domain aliases, addon domains, etc that match and remove them.
 
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