Error when trying to see if I can upgrade to

[Scott Greczkows]

Help, I notice my WHM / Cpanel can no longer update as I am on CENTOS 7 still.

I ran the checker and am getting the following errors. Not sure what they mean or how to fix them. I am not a UNIX guy which is why I pay for WHM/CPANEL.

Can anyone help? Does Cpanel offer a service to do the upgrade for me?

Thanks!

 /scripts/elevate-cpanel --check --upgrade-to=almalinux
* 2023-06-01 09:44:04 [INFO] Successfully verified signature for cpanel (key types: release).
* 2023-06-01 09:44:05 [WARN] You have postgresql-server version 9.2 installed. This will be upgraded irreversibly to version 10.0 when you switch to AlmaLinux 8
* 2023-06-01 09:44:05 [INFO] Checking if your system is up to date:
* 2023-06-01 09:44:05 [INFO] Running: /usr/bin/yum clean all
* 2023-06-01 09:44:05 [INFO]
* 2023-06-01 09:44:05 [INFO] Loaded plugins: fastestmirror, langpacks, universal-hooks
* 2023-06-01 09:44:05 [INFO] Cleaning repos: EA4 EA4-experimental-c7 cpanel-addons-production-feed
* 2023-06-01 09:44:05 [INFO]               : cpanel-plugins base epel extras kernelcare
* 2023-06-01 09:44:05 [INFO]               : mysql-connectors-community mysql-tools-community
* 2023-06-01 09:44:05 [INFO]               : mysql80-community remi-safe shells_fish_release_3 updates
* 2023-06-01 09:44:05 [INFO] Cleaning up list of fastest mirrors
* 2023-06-01 09:44:05 [INFO] Other repos take up 950 M of disk space (use --verbose for details)
* 2023-06-01 09:44:05 [INFO]
* 2023-06-01 09:44:05 [INFO] Running: /usr/bin/yum check-update -q
* 2023-06-01 09:44:05 [INFO]
* 2023-06-01 09:44:25 [INFO]
* 2023-06-01 09:44:25 [INFO] Checking /scripts/sysup
* 2023-06-01 09:44:25 [INFO] Running: /scripts/sysup
* 2023-06-01 09:44:25 [INFO]
* 2023-06-01 09:44:25 [INFO] checkyum version 22.3  (excludes: bind-chroot)
* 2023-06-01 09:44:26 [INFO]   All Needed Packages are already installed.
* 2023-06-01 09:44:26 [INFO]
* 2023-06-01 09:44:27 [INFO] Unsupported YUM repo enabled 'EA4-experimental-c$releasever' without packages installed from /etc/yum.repos.d/EA4-experimental.repo, these will be disabled before ELevation
* 2023-06-01 09:44:27 [WARN] Unknown error while checking blockers: Wide character in syswrite at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/Log/Log4perl/Appender/File.pm line 306.
* 2023-06-01 09:44:27 [WARN] Please fix the detected issues before performing the elevation process.

 

[cPRex]

Hey there! You would just want to disable that repository, and then run the check again to see if it finds anything else.

 

[Scott Greczkows]

Thats not the error, it says it will be disabled before elevation, the error is the line under that.


[WARN] Unknown error while checking blockers: Wide character in syswrite at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/Log/Log4perl/Appender/File.pm line 306.

I have been searching and searchiing and can't figure out how to fix it.

 

[Scott Greczkows]

With that repository removed here is what it looks like now.

/scripts/elevate-cpanel --check --upgrade-to=almalinux
* 2023-06-01 11:29:21 [INFO] Successfully verified signature for cpanel (key types: release).
* 2023-06-01 11:29:21 [WARN] You have postgresql-server version 9.2 installed. This will be upgraded irreversibly to version 10.0 when you switch to AlmaLinux 8
* 2023-06-01 11:29:21 [INFO] Checking if your system is up to date:
* 2023-06-01 11:29:21 [INFO] Running: /usr/bin/yum clean all
* 2023-06-01 11:29:21 [INFO]
* 2023-06-01 11:29:22 [INFO] Loaded plugins: fastestmirror, langpacks, universal-hooks
* 2023-06-01 11:29:22 [INFO] Cleaning repos: EA4 cpanel-addons-production-feed cpanel-plugins base epel
* 2023-06-01 11:29:22 [INFO]               : extras kernelcare mysql-connectors-community
* 2023-06-01 11:29:22 [INFO]               : mysql-tools-community mysql80-community remi-safe
* 2023-06-01 11:29:22 [INFO]               : shells_fish_release_3 updates
* 2023-06-01 11:29:22 [INFO] Cleaning up list of fastest mirrors
* 2023-06-01 11:29:22 [INFO] Other repos take up 952 M of disk space (use --verbose for details)
* 2023-06-01 11:29:22 [INFO]
* 2023-06-01 11:29:22 [INFO] Running: /usr/bin/yum check-update -q
* 2023-06-01 11:29:22 [INFO]
* 2023-06-01 11:29:42 [INFO]
* 2023-06-01 11:29:42 [INFO] Checking /scripts/sysup
* 2023-06-01 11:29:42 [INFO] Running: /scripts/sysup
* 2023-06-01 11:29:42 [INFO]
* 2023-06-01 11:29:42 [INFO] checkyum version 22.3  (excludes: bind-chroot)
* 2023-06-01 11:29:43 [INFO]   All Needed Packages are already installed.
* 2023-06-01 11:29:43 [INFO]
* 2023-06-01 11:29:44 [WARN] Unknown error while checking blockers: Wide character in syswrite at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/Log/Log4perl/Appender/File.pm line 306.
* 2023-06-01 11:29:44 [WARN] Please fix the detected issues before performing the elevation process.

 

[cPRex]

I spoke with our developers and they created this case to investigate that issue:

Enable UTF8 on STDOUT STDERR · Issue #277 · cpanel/elevate

Seen during elevate: * 2023-06-01 09:44:27 [WARN] Unknown error while checking blockers: Wide character in syswrite at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/Log/Log4perl/Appender/File.pm l...

github.com

Unfortunately I don't have any workarounds for this as it's the first time we've come across that exact error, so if you need to migrate that system immediately it would be best to create a new server and use the Transfer Tool to get your data moved to a new system.

 

[Scott Greczkows]

Dont need to upgrade today, but want to by the end of the month. But no $$$ to move to a new server so thats not doable at the moment.

Thanks for having them subit a case. Hopefully we get a reply. :D

 

[cPRex]

Update - the developers are hoping to have a release this week that addresses the issue. It will be version 13 when that is released.

 

[Scott Greczkows]

This is awesome, thank you!

 

[cPRex]

Sure thing!

 

[cPRex]

Update - the developers have released a fix for this, so you're all set to try those checks again!