SOLVED Failed to read session data: user (path: /var/cpanel/php/sessions/ea-php72)

[Lang'at Mutai]

I upgraded to php 7.2 slightly over a month ago and everything has been working fine.
However I now have an error on only one website that reads as follows:

Warning: session_start(): Failed to read session data: user (path: /var/cpanel/php/sessions/ea-php72) in /home/xxx/public_html/libraries/joomla/session/handler/native.php on line 260
Error: Failed to start application: Failed to start the session

I am using 7.2 with multiphp. All the other websites are fine and using the same version of php, but it is only this one producing the error.

 

[cPRex]

Hey there! Would you happen to have a list of system requirements for that specific version of Joomla? It could be the site needs an older version of PHP, as that error message is referencing a specific line of code inside the Joomla application. Have you tried any other versions of PHP to see if the error stays the same under different versions?

 

[Lang'at Mutai]

Hello and thanks for responding.
The site has worked for 1-2 months on the current php version, 7.2. Have tried 7.1 and 7.3, they produce the same error each time with only the path ea-php72 changing to 71 and 73 respectively.

 

[cPRex]

Thanks for the additional details. At this point it might be best to get a ticket submitted to our support team so we can check that out. Just use the link in my signature to get that started and can take a look for you!

 

[Lang'at Mutai]

So I had already created one as the forum was taking a while to have my posts reviewed before you could see them.
The support tech found as follows:
1. The folder mentioned above ending with /ea-php72 had incorrect permissions. To correct he ran:
/var/cpanel/php/sessions]cPs# chmod 1733 ea-php72
2. I had a corrupted table in a mysql database. He round the specific broken table by running:
mysqlcheck databasename
3. I then opened phpMyAdmin and repaired the specificed table.
Site came back up after that.

Thanks cPRex for your time and responses.

 

[cPRex]

Great - I'm glad to hear we were able to help get that working for you!

 

[mariedc]

Hello I have this session_start () problem: Failed to read session data: user (path: / services / webdata / php_sessions) in /services2/webpages/a/g/agenciasien.com.mx/public/libraries/joomla/session/handler /native.php on line 260
Error: Failed to start application
I cannot enter the backend of my site since it only shows me a blank page. I am using FTP but how can I access the / ea-php72 folder?
HELP PLEASEEEEE