FTP connections Icon not showing on users cPanel

[tteam]

Hi, i noticed the FTP connections icon is not showing on users cPanel.

We use PURE-FTPD on our server, we have tried upcp to be sure nothing is broken, however, the FTP accounts Icon is showing.

We have disabled and reenabled the ftp server.

Kindly assist further.

 

[cPRex]

Hey there! Is it possible this has been disabled in a package? You could go to WHM >> Feature Manager and edit the feature list associated with the package to see if that is the case.

 

[tteam]

Thank you for your response.. We have checked and FTP is enabled in the feature manager but it is still not showing on our Cpanel.

 

[Tarak Nath]

Is there any update? We are also facing same issue.

We have also noticed that "FTP Connections" icon is showing in older cPanel version 86.0.40. Please find the attached screenshot called "86.png" of the version 86.0.40.

But its not showing in the version 94.0.11, please find the attached screenshot called "94.png"

Please suggest.

Regards,
Tarak Nath

 

[cPJustinD]

Are either of you running your cPanel installations on CloudLinux?

 

[Tarak Nath]

Yes, we have CloudLinux

 

[cPJustinD]

Thank you for that clarification. CloudLinux hides specific processes from users, which results in the FTP Connections not displaying within the cPanel interface. You can find more information on this here:

FTP Connections not being displayed on CloudLinux

 

[Hedloff]

Link is not working anymore.
So is there no workings solution for us using Cloudlinux?

 

[ServerHealers]

This link is working: FTP Connections Not Displayed Properly

As shown in the above forum post please check if your /proc is mounted with "hidepid" option and that could be what causes this. It is a security feature and not recommended to disable it. ( More info: If "hidepid=2 - process files are invisible to non-root users. The existence of a process can be learned by other means, but its effective UID and GID is hidden. Hiding these IDs complicates an intruder's task of gathering information about running processes. )

But if it's that important for you or your customers ( do it at your own risk ), it is possible to disable "hidepid". This option is in sync with fs.proc_can_see_other_uid kernel parameter of CloudLinux. So, you can disable "hidepid" feature by changing fs.proc_can_see_other_uid values in sysctl.conf. ( Again, it is a security feature. So, NOT recommended to disable it. )