During the migration from Horde to RoundCube all of a user's email that was in the trash folder was placed back in the inbox. Any idea why this happened? It only happened to one user.
Hey there! Is it possible that user was using a different mailbox format than the other users on the server, such as moving from mdbox to maildir? I'm really just guessing, as even that shouldn't matter, but something likely reset the "read" value on the mail causing everything to show in the inbox.
Was the user checking mail through a client that could have had an odd configuration, such as POP3 but leaving the messages on the server?
Was the user checking mail through a client that could have had an odd configuration, such as POP3 but leaving the messages on the server?
The user was using the same mailbox format as anyone else. They use webmail exclusively for email. There were several other email accounts for this customer that migrated without any issues. They don't empty their trash folders because sometimes they accidentally delete email. Everyone else's trash folder was intact.
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I can't say for sure why one email would experience that issue. If you'd like to create a ticket with our team we'd be happy to check that for you!
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