How do I get all DNS records visible in the users zone editor?

[rhm.geerts]

In the WHM zone manager, I can see all A and MX and CNAME records.
If I login as the user in a user account, and select "zone editor" then click "manage" next to the domain name then only MX and mail records are visible.
In the zone editor it is possible for the user to add A record and Cname record, but he can't see the ones which are already present, which i -can- see in WHM's zone manager.
This is creating a risk that a user will be making duplicate A or CNAME records.

How can this be fixed so the user can also see all his DNS records and not only the MX record?

 

[andrew.n]

You need to enable the advanced Zone Editor under the Feature Manager in WHM.

 

[cPRex]

Can you try what @andrew.n said and let us know if that helps?

 

[rhm.geerts]

Thank you @andrew.n

I don't have any advanced Zone Editor under the Feature manager. I got this already selected:
Zone Editor (A, CNAME, MX)
which suggests that A and CNAME records should be present alrealdy.

Then I have another one (not selected yet) I presume this will be the advanced one:
Zone Editor (AAAA, CAA, DMARC, SRV, TXT)
which suggests only enabling ipv6 AAA, CAA and DMARC, SRV and TXT records.

I have now enabled this and now I see all A records. But this seems a bug to me, as the first one already mentiones A and CNAME records, so they should already be shown when only selecting that one.
I don't like customers messing with CAA, DMARC and/or SRV and TXT records (like SPF). We rather do that for them. But they should be able to use A and CNAME, so in fact the first option should be working correctly.

Can cPanel fix this?

 

[andrew.n]

Can you see if you disable Zone Editor (AAAA, CAA, DMARC, SRV, TXT) then CNAME,A and MX records also disappears?

 

[rhm.geerts]

I tried. If I do then indeed CNAME and A records disappear again and only the MX record is present like in the beginning.

 

[cPRex]

If you have root access to the system you're always welcome to submit a ticket to our team so we can check this behavior in real-time on your server.

 

[rhm.geerts]

I do have root access to the system.
I made a small change to the DNS templates. On the mail, which was pointing to %domain% I changed that to mail.%domain% so every MX record will point to mail.domain.com on new user creation. But that wouldn't cause this issue would it?

I might submit a ticket for it, not sure yet. Primary support for this cPanel is Hetzner, don't I need to ask them first?

 

[cPRex]

As long as you have root access to SSH, you're welcome to contact us directly.

I wouldn't expect a template change to effect that behavior, but it would certainly be worth trying to reset that to see if it does change things. A smart person once told me never come up with reasons to not test something.

 

[rhm.geerts]

Yeah well, that is correct but in this case I rather not try that, because if the admin creates new accounts at that time, I don't know that always and I have to check all DNS values again.
I'm going to take it up with him, if he finds it worth to get this fixed I will create a ticket. Otherwise we leave it at the enhanced settings like it's now. Customers should not mess with values they don't understand anyway imho.

 

[cPRex]

@Zardiw - that is managed at the WHM-level, which requires root access to the server. If you don't have root access to the machine, you'd need to speak with your hosting provider or datacenter to have them ensure that is enabled.

 

[Zardiw]

You need to enable the advanced Zone Editor under the Feature Manager in WHM.

And Pray Tell.......where exactly is that? Cause I can't find it.

Z

 

[cPRex]

@Zardiw - in WHM if you go to Feature Manager and then edit the "default" feature list, you'll see this as the very last option on the page:

 

[rhm.geerts]

You can also use the search bar for it.

But it's in WHM under Packages -> Feature manager, or at least it should be there.

Ah it's answere already at the same time I see.

 

[rhm.geerts]

Which probably also fixes my issue. I didn't see "advanced" anywhere, but I have these two enabled, so should be good.

 

[cPRex]

It hasn't been called "advanced" for some time now, but that did used to be the name.

 

[rhm.geerts]

Well I got that name as first answer last year, so maybe that added to confusion at that time. But not a problem.
With a bit of search it always will be found anyway.