SOLVED How to edit two TTL values at the same time - WHM blocks this

[spaceman]

Hi All,

I recently had the need to greatly reduce the TTL values for two NS records in a DNS zone file.

But I couldn't change either of them, because it requires that the other be changed at the same time with the same new value.

But WHM doesn't allow us to edit two values at the same time for the same type of DNS records.

The workaround was to directly/manually edit the zone file /var/named/domain.com.db from the CLI.

IMHO this is a bug that needs to be fixed.

 

[cPRex]

Hey there! I've confirmed this behavior. Let me do some more testing and I'll post back with more details!

 

[cPRex]

At this point, there isn't a workaround using the interface, so these edits would need to be made on the command line. While it is correct that the values need to stay in sync, we should have a better way to do this in the interface, so I've created case CPANEL-43122 with our developers to look into this and see if a better option can be created. I'll post an update as soon as I have one to share!

 

[cPRex]

Update - it looks like you can do this work, but the interface isn't necessarily intuitive.

You can edit multiple records at once once with the Edit button, but then you need to use the "Save all records" in the top right of the page so they all save at the same time. Saving individual records will lead to the error.

Since there is a way to perform this work, I've closed that case and I'll mark this as Solved.

 

[spaceman]

OK, great, thanks for that - good spot!

Suggestion:

1. Make the error messages clearer when you attempt to edit just one TTL value
2. Make the 'Save All Records' button larger/clearer
3. Also put the 'Save All Records' button at the bottom of the page.

Thx again.

 

[cPRex]

For sure that area could be improved - I'll see what I can do!