HTTP Error 500 after migration to new server

[ryle]

Hi there,

I just moved my entire cpanel to a new server.
First I run a full backup,
then restore via whm on a new server.
the restore went smoothly, all files and database are in place.
I also setup the IPs correctly from cloudflare.

but when i access the domain through browser, it shows error 500
all access like
cpanel.[mydomain].com
whm.[mydomain].com

work well..

the only problem is the root domain, containing php web app.

here's the latest domlog on the domain that returnrs error 500:

162.158.167.254 - - [19/Apr/2017:13:23:06 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:24:08 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:32:51 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:36:49 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.$

162.158.167.254 - - [19/Apr/2017:13:41:10 +0000] "GET /usr/local/cpanel/logs/access_log HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTM$

162.158.167.176 - - [19/Apr/2017:13:45:29 +0000] "GET /img/ofelos-cover.jpg HTTP/1.1" 200 101477 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows Phone 8.0; Trident/6.0; IEMobile/10$

172.68.144.237 - - [19/Apr/2017:13:46:55 +0000] "GET /img/photo2.png HTTP/1.1" 200 225039 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows Phone 8.0; Trident/6.0; IEMobile/10.0; ARM$

162.158.165.126 - - [19/Apr/2017:13:46:59 +0000] "GET /img/photo3.png HTTP/1.1" 200 182970 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows Phone 8.0; Trident/6.0; IEMobile/10.0; AR$

162.158.165.234 - - [19/Apr/2017:13:47:31 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; AC$

172.68.144.87 - - [19/Apr/2017:13:47:50 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_12_3) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.13$

162.158.165.234 - - [19/Apr/2017:13:48:29 +0000] "GET / HTTP/1.1" 500 - "-" "Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; AC$

please, can anyone help me with this error?

 

[vacancy]

/etc/apache2/logs/error_log

Did you check the logs in the file?

 

[ryle]

thanks for your reply,

here's the error_log
i.imgur.com/pvDGGBG.png

 

[vacancy]

According to error logs, your site has an infinite loop.

This may be related to the codes used in htaccess.

Will you try deleting the htaccess file?

 

[ryle]

I just tried,
with all cache cleared.
checked with direct IP.

same error 500

 

[cPanelMichael]

Hello @ryle,

Feel free to open a support ticket using the link in my signature if you'd like us to take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[ryle]

Hi there,
thanks for your reply.
this is the ticket support ID - 8394267