I cannot access my website after change IP address.

[Neiltan]

Hilo guys,

Kindly need your help to solve this issue. I have change my client domain ip address and i can ping my client domain is pointed correct ip address. But why my client cannot browse the website?

Thank you.

 

[DevBreak]

Because he have in dns server the old ip of his website. the problem will be solved after 6~12 hours or after his ISP restart the dns server.

 

[Neiltan]

Ok thanks dude. I will wait until tomorrow and test it.

 

[kev1nk]

Web site issues troubleshooting

Hello,

The first thing that you have forgotten is to open the web site. Ok your resolving is ok, but the request is made to the web server when you try to open a web site. So you have to check the Apache configuration. If you know the content of the web site , then you could check that:

From the local server:

1. ping $domain
2. lynx $domain

From your (administrative pc)

1. ping domain
2. browser request to the domain

If everything is ok. Then you could ask your customer for some additional
assistance . The customer could try to open the web site using a proxy. Then
he/she will be sure that you have done everything and will wait for the
DNS propagation(or could flush the dns entries/ ask the ISP for refresh).

Best Regards
Kevin K