Incorrect Load Averages: 0.00 0.00 0.00

[The Old Man]

Hi,

Unsure if this is a bug or a configuration issue but for about a year now WHM hasn't displayed the Load Averages in the top right corner
. It always says Load Averages: 0.00 0.00 0.00.

Yet if I look at Server Status > Apache Status, the load is being detected.
Screen shot below...

 

[cPanelLauren]

I'd actually be more inclined to think this is related to the hypervisor. You might try restarting the container to see if this persists.

 

[The Old Man]

Thanks Lauren, I'll give that a try.

 

[spottydog63]

Isn't this a bug with CloudLinux?
I have the same issue and found this in the cPanel support docs.

cPanel

support.cpanel.net

 

[The Old Man]

My WHM is still showing 0 0 0 in the latest release but I'm not on CloudLinux. Restarting the VPS didn't fix it either in the hosts admin panel (AMP) didn't have any effect. However as per the original post, the load is still displayed correctly in the Apache Status page, in Netdata etc. I don't understand how WHM can report the correct load elsewhere but not at the top corner of the page.

 

[cPJustinD]

That's interesting. As spottydog63 mentioned, we've experienced a similar bug with CloudLinux where commands such as top return the correct load average while WHM's load averages in the top right of WHM do not match these results. It's certainly intriguing that this is occurring in your environment if you're not currently running CloudLinux.

I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below.

Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.

 

[The Old Man]

I think it would be best to open a support ticket so that our analysts can review the issue more thoroughly and determine what exactly is occurring. You can submit a support request using the "Submit a ticket" link in my signature below.

Please be sure to link this thread when opening the ticket and provide the ticket number here so that we can track the issue appropriately. If possible, please post the resolution on this thread as it may help other community members with similar issues.

Hi thank you,

Ticket ID #94333921

I've added a few more screen captures showing the discrepancy on the current version of WHM.

 

[cPRex]

Our team was able to find some issues with the parent Virutozzo kernel, and it looks like you were working with the host to see if they can get that resolved on their end.

 

[The Old Man]

Finally got this resolved after multiple tier escalations at my webhost. Outcome, they couldn't replicate it and said it was an issue with CPanel WHM and didn't seem to want to raise it with Virtuozzo as I'd requested, I can't do it as I'm just the end client. Instead they offered to migrate me to a new Virtuozzo container. It fixed it, and we won't discuss the 2 days of grief and inconvenience that followed. I'm sorry this won't help anyone here.

On the other hand, I have to say the CPanel support team were excellent, super fast replies and escalations and genuinely helpful (like the forum staff!). They were able to verify the issue and believed it was related to the Virtuozzo container's system status API that provides the stats to WHM.

 

[cPRex]

Thanks for the kind words! At least that proves the issue actually wasn't related to the cPanel side of things, since moving to the other container fixed it. I'm glad they were able to offer that.

 

[The Old Man]

Totally agree with that! I'm unsure if the ticket is still open, I think it closed.
Ticket ID #94333921

 

[cPRex]

That ticket was set to not auto-close just in case you wanted to send us follow-up once you got more details.

 

[The Old Man]

Thanks I just updated it!

 

[Kent Brockman]

Hello guys, is there any solution to this issue? some config file to edit? It should be as Apache and top command are able to retrieve load status...

 

[cPRex]

@Kent Brockman - can you let me know what cPanel version you're on as well as the OS?

 

[Kent Brockman]

Hi there. This is happenning on 2 servers, One with cPanel v106 and the other with v108.
Both are showing this as the OS: CentOS v7.9.2009 STANDARD vzcontainer

 

[cPRex]

It sounds like it would be related to the VZ system as I can't replicate this in a test environment.

Could you submit a ticket so we can take a look?