Install JetBackup 5 proses Terminated

[foster]

Hello everyone,

I have a problem Installing JetBackup 5 process Terminated during the install process, I have tried deactivating the immunify360 but it still gets killed

server specifications : 8 vcpu core 8 GB and disk lot free space ( usage I saw with htop only using 30 % )

has anyone ever experienced? was the process killed by cloudlinux? because I tried to install it on another server with centos 7 it worked
is there any way to keep the process from being killed?

install from doc : jetbackup 5

OS : CloudLinux release 8.6 (Leonid Kadenyuk)
cPanel & WHM Version : 110.0.2
firewall : Imunify360 & kernelcare

#proses install with ( I tried with jetapps --install jetbackup stable it can't because version 4 doesn't support os version 8 )

running : jetapps --install jetbackup5-cpanel stable
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log command
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Log file: /usr/local/jetapps/var/log/jetapps/20230524.163232_29885.log
Installing jetbackup5-cpanel version 5.2.11-2.../usr/bin/jetapps: line 233: 903891 Terminated
yum install $PACKAGE -y --enablerepo=jetapps$CMD &>> $LOG_FILE
Failed
Please see the log file /usr/local/jetapps/var/log/jetapps/20230524.163232_29885.log for more details

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Log cat
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cat /usr/local/jetapps/var/log/jetapps/20230524.163232_29885.log
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17 files removed
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yum --skip-broken --showduplicates list jetbackup5-cpanel --disablerepo=* 2>/dev/null | awk '{print $3, $2}' | grep -E '^installed|^@/?jetapps-?|^@@commandline'

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yum --skip-broken --showduplicates list jetbackup5-cpanel --disablerepo=* --enablerepo=jetapps,jetapps-stable 2>/dev/null | awk '{print $3" "$2}' | grep -E '@jetapps-?|^jetapps-?|^@@commandline' | awk '{print stable}' | sort -V | tail -1

5.2.11-2

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yum --skip-broken --showduplicates list jetbackup5-cpanel --disablerepo=* 2>/dev/null | awk '{print $3, $2}' | grep -E '^installed|^@/?jetapps-?|^@@commandline'

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yum install jetbackup5-cpanel -y --enablerepo=jetapps,jetapps-stable
EA4 ( EasyApache 4 ) 870 kB/s | 3.4 MB 00:04
cPanel Addons Production Feed 5.5 kB/s | 10 kB 00:01
cPanel Plugins project 89 kB/s | 351 kB 00:03
AlmaLinux 8.6 - AppStream 2.4 MB/s | 12 MB 00:04
AlmaLinux 8.6 - BaseOS 1.6 MB/s | 8.1 MB 00:04
AlmaLinux 8.6 - PowerTools 544 kB/s | 2.9 MB 00:05
cl-mysql 5.7 kB/s | 17 kB 00:03
CloudLinux 8 mirror 16 MB/s | 16 MB 00:00
CloudLinux 8 - Updates Testing 5.6 MB/s | 44 MB 00:07
CloudLinux 8.6 - Source 163 kB/s | 453 kB 00:02
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yum --skip-broken list jetbackup5-cpanel --disablerepo=* 2>/dev/null | awk '{print $3" "$2}' | grep -E '^installed|^@/?jetapps-?|^@@commandline' | sed 's/^@\(.*\)$/\1/'

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yum --skip-broken --showduplicates list jetbackup5-cpanel --disablerepo=* 2>/dev/null | awk '{print $3, $2}' | grep -E '^installed|^@/?jetapps-?|^@@commandline'

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##

 

[cPRex]

Hey there! This seems like it may be a Yum issue. Are you able to run a "yum update" on that server without experiencing any problems?

 

[foster]

i'm running yum update, and get Terminated to

 

[cPRex]

Thanks for that information. That at least confirms the issue is with Yum itself and not with JetBackup or cPanel tools.

Can you try the following to see if that helps resolve the issue?

yum clean all
yum makecache
yum update

If not, you may need to reach out to your hosting provider to have them check the operating system itself for problems.