Issues with Let's Encrypt not running

[mosenth]

hi, sorry to open this topic,
i have a problem with ssl in my whm,
in accounts "ss/tls status" show nothing in body of page
and section "manage autossl" have this error:
Template::Exception:
[TYPE]=[undef]
[INFO]=[SSL::installed_hosts(HASH(0x2ece200)) failed: Unable to retrieve the installed hosts:
]
[TEXT]=[]
at cpanel.pl line 1126.
cpanel::cpanel::cptt_exectag("/usr/local/cpanel/base/frontend/jupiter/ssl/install.html.tt", 1) called at cpanel.pl line 4647
cpanel::cpanel::run_standard_mode() called at cpanel.pl line 930
cpanel::cpanel::script("cpanel::cpanel", "./frontend/jupiter/ssl/install.html.tt") called at cpanel.pl line 326
i uninstalled letsenrypt and install again but "letsencrypt-cpanel" its down!
anyone can help?

 

[cPRex]

Hey there! The "installed_hosts" portion of the command checks the data on the cPanel account, so something is likely wrong with the account's data (such as information in /var/cpanel/userdata) and not the SSL system. Can you run this command to see if you can get more helpful details?

uapi --user=username SSL installed_hosts

Just replace "username" with the cPanel cPanel username you're working with, and run that command.

 

[mosenth]

thanks for reply,
i checked that before,
i need to say its not a specific user problem
all of the account have this problem but they didn't have it before
and that command have a lot of result so i cant put in there
but seeing this error to much and in that command:
The “SSL::installed_hosts” API failed due to the following error: Unable to retrieve the installed hosts.

 

[cPRex]

Can you please create a ticket with our team so we can check this out directly on the server?

 

[mosenth]

sorry i cant, i didn't buy license can someone help? i tried everything!

 

[cPRex]

If you didn't purchase the license through us, you would want to contact your hosting provider or license provider directly. However, even if you didn't purchase the license through us, we're always happy to take a look at the system if you can provide us with root access to the server.